Trista Pelayo
Everett,WA
Summary
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Efficient Health Care Coordinator with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
07.2002 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate
Target
05.2019 - 03.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
Certified Medical Assistants Certificate - Medical Assistant
Renton Technical College
Renton, WASkills
- Patient care coordination
- Patient scheduling
- Adaptable and flexible
- Clinical documentation
- Medical terminology
- Physician support
- Insurance verification
- Appointment setting
- Medical billing
- Needs assessments
- Diagnostic testing assistance
- Vital signs monitoring
- HIPAA compliance
- Electronic health records management
- Complex Problem-solving
- Reliable team player
- Patient-focused care
- Insurance authorizations
Accomplishments
- Assisted in creating and implementing a Urology Technician role to allow Certified Medical Assistance an opportunity to advance.
- Team training to our online schedulers
- Collaborated with team of 15 in the training course for our outside schedulers.
Certification
- CMA - Certified Medical Assistant
- Urology Oncology 2011-2023
- Cancer Care Coordinator 2011-2023
- Tumor Board Coordinator 2011-2023
- Podiatry/ Orthopedics Surgery 2023- Presents
Languages
English
Native or Bilingual
Interests
- Gym Workouts
- Committed to improving personal fitness through regular participation in strength training
- Adventure Travel
- Road Trips
- Volunteer Work
- Fundraising Events
- Youth Development Programs
- Participating in fundraising events to support local charities, schools, or community projects
- Cooking
- I enjoy cooking for friends and family gatherings
Timeline
Sales Associate
Target
05.2019 - 03.2021
Certified Clinical Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
07.2002 - Current
Certified Medical Assistants Certificate - Medical Assistant
Renton Technical College