Tristan Alderson
Shift Leader
Menifee,CA
Summary
Driven, motivational Shift Leader working in business to customer sales industry for past 5 years with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach that inspires dedicated, customer-focused teams.
Overview
2
2
Certifications
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Shift Leader
Marco's Pizza
Menifee, CA
09.2015 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Alerted customers to upcoming sales events and promotions.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
Bachelor of Science - Biology
California State University - San Bernardino
San Bernardino, CA 09.2015 - 12.2020
Skills
Strong verbal and written communication
undefinedCertification
Certified EMT, SoCal EMT - Jul-Sep 2015
Timeline
Shift Leader
Marco's Pizza
09.2015 - Current
Bachelor of Science - Biology
California State University - San Bernardino
09.2015 - 12.2020
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