TRISTAN BURTON
Humble
Summary
Detail-oriented Litigation and Legal Operations Professional with 10+ years of experience supporting attorneys, maintaining court calendars, tracking critical deadlines, and ensuring compliance in high-volume environments. Demonstrated success managing legal records, preparing reports, coordinating with stakeholders, and mitigating risk through proactive communication and organization. Adept at quickly learning new technologies and legal procedures. Seeking to leverage transferable experience into a Senior Litigation Docket Clerk role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Management Clerk
Lewis Brisbois Bisgaard & Smith
Houston
11.2020 - Current
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Secured positive customer experiences while executing effective quality assurance practices.
- Prepared reports to communicate results of quality inspection activities to management.
- Processed invoice payments and recorded information in account database.
- Tracked cases and managed electronic and physical records, creating new case and closing cases when complete.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Ensures the completeness of received information and resolves any discrepancies.
- Assisted in preparing project documentation and reports for stakeholder review.
- Maintained project management tools to monitor progress and deadlines efficiently.
- Performed document management tasks such as scanning, filing, copying and faxing of legal documents.
- Updated client databases with case information as it becomes available.
- Tracked, stored and organized data in accordance with proper chain of custody protocols.
- Tracked data, created graphs and completed calculations using Microsoft Excel.
Case Management Specialist
Harris County Texas
Houston
01.2020 - 11.2020
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Produced and filed more than 50 court reports per week with unparalleled accuracy.
- Keep records and create reports regarding costs and usage
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Office Administrator
WILLIAMS LEA TAG
Houston
01.2016 - 01.2020
- Updated hardware, software and security protections with latest standards.
- Assisted with installation of software updates to computer systems.
- Selects pertinent information from diverse sources to prepare documents, reports, summaries, and responses to inquiries, ensuring accuracy and proper formatting.
- Managed system backup processes and schedule according to internal standards.
- Responded to queries for information and access to relevant files.
- Complete large numbers of reprographics requests according to the job ticket instructions.
- Bind, Cut, and/or assemble reprographics jobs as necessary.
- Load copiers with paper and toner as needed.
- Set-up conference rooms including audio/visual equipment, furniture configuration and food/beverages as needed..
- Copier/Printer Troubleshooting Handle sensitive and/or confidential documents and information.
- Developed training materials, conducted webinars and authored wikis for user training and support use
- Processed small number inbound and outbound technical support calls.
- Input data from multiple sources and output data to various forms of physical media.
- Maintained logs and records of system security activities and procedures.
Customer Service Representative
AON-HEWITT
The Woodlands
10.2013 - 12.2015
- Directed daily assignments and process workflows.
- Provided company users with tech support for IT problems and account maintenance.
- Process outgoing "Presort" and "First Class" mail using the meter machines.
- Accurately inputs required data into one or more databases, documents, or spreadsheets.
- Collects, compiles, analyzes, and organizes information from various sources.
- Work collaboratively with all MPC colleagues to confirm that all client deadlines are met.
- Participate in the CSS cross training module when appropriate.
Education
Advance of Cyber Security Certificate in Information Technology -
University of Phoenix
Tempe, AZHIGH SCHOOL DIPLOMA - BUSINESS INFORMATION INTELLIGENCE SYSTEMS, GOVERNMENT AND ECONOMICS, COMPUTER SCIENCE
Cypress Falls High School
Cypress, TXSkills
- Project tracking
- Customer relations specialist
- Project Scheduling
- Budget Control
- Time management
- Customer Support Needs Assessment
- Performance Monitoring
- Team Collaboration
- Project Management
- Data Capture and Analysis
- Verbal and Written Communication
- Resolving Problems and Incidents
- Compliance Monitoring
- Project Planning
- Attention to Detail
- Data Collection
- Status Reporting
- Critical Thinking
- Spreadsheet tracking
- Decision-Making
Certification
- Project Planning: Putting it all together ; Google issued Jul 2024 : Credential ID 925SL3RSSGL2
- Project Initiation: Starting a Successful Project ; Google issued May 2024 : Credential ID KQYUDEN2BTZP
- Foundations of Project Management; Google issued March 2024 : Credential ID LVWD78MEKHUY
Timeline
Practice Management Clerk
Lewis Brisbois Bisgaard & Smith
11.2020 - Current
Case Management Specialist
Harris County Texas
01.2020 - 11.2020
Office Administrator
WILLIAMS LEA TAG
01.2016 - 01.2020
Customer Service Representative
AON-HEWITT
10.2013 - 12.2015
Advance of Cyber Security Certificate in Information Technology -
University of Phoenix
HIGH SCHOOL DIPLOMA - BUSINESS INFORMATION INTELLIGENCE SYSTEMS, GOVERNMENT AND ECONOMICS, COMPUTER SCIENCE
Cypress Falls High School