Tristan Martinez
Yulee,FL
Summary
Dynamic and motivated associate with extensive experience in delivering exceptional customer service. Proven ability to maintain composure in high-pressure situations while swiftly resolving customer complaints with effective solutions. Exceptional communication and organizational skills foster positive interactions and build lasting relationships. Committed to upholding the highest standards of service, ensuring every customer experience is both positive and memorable.
Overview
5
5
years of professional experience
Work History
Crew Member
Firehouse Subs
Yulee, FL
09.2024 - 11.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Maintained cleanliness and organization of work areas to meet health and safety standards.
- Assisted in training new crew members on procedures and best practices for service excellence.
Customer Service Specialist
Petco
Yulee, FL
08.2023 - 10.2024
- Maintained a great level of professionalism when dealing with difficult customers.
- Assist customers in adopting small pets and ringing them out.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Met daily customer service quotas with a focus on quality.
Stocker Associate/CSS
Publix
Fernandina, FL
03.2021 - 05.2022
- Blocked shelves as needed throughout shifts to ensure items are easily accessible to customers.
- Developed strong customer service skills while assisting customers in locating items throughout the store.
- Maintaining clean and presentable work areas to reduce hazards.
- Sweeping floors and wiping down surfaces regularly.
- Informed supervisor of needed backorders and scanning issues.
Education
High School Diploma -
Yulee High School
Yulee, FL05-2021
Skills
- Cash Register Operations
- Customer Service and Assistance
- Great sportsmanship
- Time management
- Pallet jack handling
- Complex Problem-solving
Awarded Employee of The Month in November 2024 from Firehouse Subs
Fastest growing employee in NE FL
Timeline
Crew Member
Firehouse Subs
09.2024 - 11.2025
Customer Service Specialist
Petco
08.2023 - 10.2024
Stocker Associate/CSS
Publix
03.2021 - 05.2022
High School Diploma -
Yulee High School