Tristan Motto
Seattle,WA
Summary
Experienced in many fields of work and enthusiastic about supporting business financial needs. Well-developed expertise in administration and compliance. Proactive problem-solver and meticulous coordinator with great attention to detail. Knowledgeable in conflict resolution and adaptable to changing demands.
Overview
11
11
years of professional experience
Work History
Front Desk Concierge
Bay Vista Residential Building (CSS)
Seattle, WA
07.2024 - Current
- Greet residents in a kind and professional manner, as well as offer assistance with accessing the elevators.
- Intake and auditing residents' package, as well as locking them up at night before the end of the shift.
- Checking leak detectors and general building issues in the evenings and on weekends, when maintenance is off-site.
- Security inspections around the building, including the parking garage, as well as dealing with disorderly individuals and trespassers on the property.
- Assisting residents with reservations for the guest suite, conference room, swimming pool, elevators, and loading docks. This includes providing proper forms to fill out, checking the calendar for availability, and scheduling housekeeping.
- Taking down elevator pads after contractors are done for the day.
- Filling the spa when the water is too low for the spa, and making sure the pool is clear of any tripping hazards or lost items.
- Providing support for residents in case of emergencies.
- Verifying guest access by calling residents.
- With their approval, bringing up packages to the units of residents who are either on vacation or unable to carry packages upstairs.
Front Desk Supervisor
Hotel Max
Seattle, WA
07.2023 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Implemented strategies for improving customer service standards across the department.
- Provided concierge services for guests.
- Participated in providing guests complimentary beer during the 5:00pm beer hour
- Worked as a fill-in for night audit and valet whenever we were short staffed.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Giving detail information of hotel service and policies
- Creating high quality and cooperative relationship with guests.
Front Desk Supervisor
Hotel Andra
Seattle, WA
08.2022 - 07.2023
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Supervised under corporate merger while learning new programs, taking on new responsibilities, and making adjustments to current procedures
MULTICHANNEL TRANSMISSION SYSTEMS OPERATOR
Army National Guard WA
Marysville, WA
01.2016 - 12.2022
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Assessed facilities to determine capacity and needs for telecommunications systems
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
ACCOUNTING CLERK
Swire Coca-Cola
Seattle, WA
01.2016 - 12.2022
- Reconciled company accounts for credit cards, employee expenses and commissions
- Input high volume of monthly invoices with consistent accuracy
- Investigated daily variances and corrected errors to resolve discrepancies
- Maintained accounting records utilizing in-house and client systems
- Balanced and submitted financial reports for review and approval.
FOOD BANK REPRESENTATIVE
Salvation Army
Seattle, WA
05.2020 - 08.2021
- Collected and registered personal information of food recipients to include name, contact information, household demographics and occupation information
- Helped visitors pick out food items from donations
- Loaded completed boxes onto pallets prior to departure
- Assigned volunteers for various food bank shifts
- Loaded and unloaded distribution trucks at destination
- Distributed vouchers to recipients to use toward food and resale shop products
- Maintained accurate log of in-stock food supply and restocked shelves as inventory got low
- Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.
MACHINIST
NIC Global Manufacturing
Woodinville, WA
02.2020 - 05.2020
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products
- Completed projects on time and under budget and maintained equipment and tools
- Adjusted machines to increase productivity for runs
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
CUSTOMER SERVICE REPRESENTATIVE
U-Haul
Lynnwood, WA
01.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
CALL CENTER REPRESENTATIVE
Costco Travel
Issaquah, WA
01.2016 - 07.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
CUSTOMER SERVICE REPRESENTATIVE
Costco
Woodinville, WA
01.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
DISHWASHER
Anthony's Woodfire Grill
Everett, WA
01.2015 - 08.2015
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
- Stepped into additional roles during busy times to boost coverage of important stations
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
Associates of Arts - General Education
Edmonds Community College
04.2020
High School Diploma -
Glacier Peak High School
05.2014
Bachelor of Arts - Education
Western Governors University
Online Course (Based In Utah)Skills
- Attention to Detail
- Creative Problem Solving
- Time Management
- Precision and Accuracy
- Data Analysis
- Word Processing
- Microsoft Office
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Additional Information
- STUDIED ABROAD IN BARCELONA, AND MOROCCO
- I spent two months out in Europe learning about the culture, becoming familiarized with the people. I learned about languages and art, as well as the politics that were necessary for my program.
Timeline
Front Desk Concierge
Bay Vista Residential Building (CSS)
07.2024 - Current
Front Desk Supervisor
Hotel Max
07.2023 - Current
Front Desk Supervisor
Hotel Andra
08.2022 - 07.2023
FOOD BANK REPRESENTATIVE
Salvation Army
05.2020 - 08.2021
MACHINIST
NIC Global Manufacturing
02.2020 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
U-Haul
01.2018 - 12.2019
MULTICHANNEL TRANSMISSION SYSTEMS OPERATOR
Army National Guard WA
01.2016 - 12.2022
ACCOUNTING CLERK
Swire Coca-Cola
01.2016 - 12.2022
CALL CENTER REPRESENTATIVE
Costco Travel
01.2016 - 07.2016
CUSTOMER SERVICE REPRESENTATIVE
Costco
01.2015 - 01.2016
DISHWASHER
Anthony's Woodfire Grill
01.2015 - 08.2015
Associates of Arts - General Education
Edmonds Community College
High School Diploma -
Glacier Peak High School
Bachelor of Arts - Education
Western Governors University