Tristan Thompson
Pocatello
Summary
Reliable employee with excellent customer service skills with over 10 years real world experience working with truck drivers and sales representatives in the Agriculture and Trucking fields.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Optical Tech and Administrative Assistant
Summit Eyecare
04.2026 - Current
- Welcomed patients, providing friendly service while verifying and updating demographic and insurance information for accuracy.
- Handled multi-line phone system to connect callers with appropriate departments promptly. Direct phone calls appropriately.
- Collect copays, deductibles, balances and other payments accurately.
- Entered and updated patient information, prescriptions, and appointment details, ensuring compliance with HIPAA regulations.
- Assisted doctors in starting optical exams, delivering customer service and addressing patient questions and concerns.
- Captured detailed images of patient conditions to support medical assessments. and intake testing following company procedures, patient privacy and HIPAA compliance
- (208) 637-0841
Diesel Services Technician
McNabb Grain & Trucking
Pocatello & Nampa, ID
08.2018 - 04.2026
- Inspected, diagnosed, and located mechanical difficulties in brake systems, engines, electrical components, steering systems, transmissions, and tires to ensure vehicle safety and reliability.
- Performed 24/7 call-out inspections, troubleshooting, diagnostics, and repairs on diesel and compressed natural gas (CNG) powered fleet semi-trucks, ensuring operational readiness for over-the-road service.
- Diagnose malfunctions in defective equipment by inspecting and testing using devices such as motor analyzers, handheld computers and chassis charts to determine how to address problems.
- Diagnosed equipment malfunctions by inspecting and testing with motor analyzers, handheld computers, and chassis charts to effectively identify and resolve issues.
- Routinely use computerized equipment along with lathes, welding torches, pneumatic wrenches, hydraulic jacks, screwdrivers, pliers, mallets and precision gauges.
- Replaced defective parts in mechanical systems to ensure optimal performance. valves. bearings and gears as needed
- (208) 233-6750
Sales Associate
The Home Depot Inc
Pocatello, ID
05.2016 - 07.2018
- Assisted customers with product selection and provided exceptional service to enhance the shopping experience.
- Maintained knowledge of current promotions, inventory levels, and product features to inform customers effectively.
- Collaborated with team members to achieve sales targets through strategic merchandising and promotional displays.
- Trained new staff on sales techniques, product knowledge, and customer service best practices for improved performance.
- Maintained a high level of work commitment, working well with others, learning and following procedures
Food Service Cook
Panda Express
Pocatello
06.2015 - 05.2016
- Prepared high-quality menu items according to established recipes and standards.
- Trained new staff on food preparation techniques and safety protocols, enhancing overall kitchen efficiency.
- Collaborated with team members to optimize workflow during peak service times.
Education
Advanced Technical Certificate - Diesel Engine Systems Tech
Idaho State University College of Technology
Pocatello05-2019
Diploma - undefined
Pocatello High School
05-2017
Skills
- Patient intake procedures
- Technical troubleshooting
- Microsoft Office applications
- Computer
- Planning and organization
- Labor skills
- Team collaboration
- Personal
- Athletics
Certification
Diesel Technology Advanced Technical Certificate (ATC Diesel Technology) | Idaho State, 2018
Timeline
Optical Tech and Administrative Assistant
Summit Eyecare
04.2026 - Current
Diesel Services Technician
McNabb Grain & Trucking
08.2018 - 04.2026
Sales Associate
The Home Depot Inc
05.2016 - 07.2018
Food Service Cook
Panda Express
06.2015 - 05.2016
Diploma - undefined
Pocatello High School
Advanced Technical Certificate - Diesel Engine Systems Tech
Idaho State University College of Technology
Resume
References:
Macey Meza Summit Eyecare
(208)516-7098
Bill McNabb McNabb Trucking
(208)251-3681
David McNabb McNabb Trucking
(208)243-3681
Vanessa Tan Panda Express
(208)238-3661