Tristen Alexander
Georgetown
Summary
Talented professional with several years in warehouse environments successful at working quickly in fast-paced, demanding settings. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Forklift Operator
Tadano Ltd
Georgetown
06.2024 - Current
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Loaded pallets onto trailers for shipment.
- Communicated with team members to coordinate efficient and accurate movements.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Transported material to correct locations and documented inventory changes.
- Prepared finished stock for shipment by identifying, pulling and packing product.
Truck Driver
Trii Serenity Logistics
Jacksonville
01.2022 - 05.2024
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Managed personal driving time according to Hours of Service regulations.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Worked well with dispatchers to communicate route and schedule changes.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
Groundskeeper
Above & Beyond Landscaping
Conyers
12.2019 - 10.2022
- Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
- Moved leaves and grass clippings using leaf blower.
- Operated mowers, tractors, and other equipment in a safe manner.
- Strengthened customer retention by offering discount options.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Salem High School
Conyers, Georgia04-2022
Skills
- Customer service
- Warehouse organization
- Forklift operation
- Inventory management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Quality assurance
- Strong teamwork
- Retail marketing
- Prioritization
- Positive and professional
- Professional phone voice
- Communication skills
- Teamwork skills
- Complaint handling
- Customer service orientation
- Issue and complaint resolution
- Work prioritization
- Calm and professional under pressure
- Positive Language Use
- Excellent communication
References
References available upon request.
Timeline
Forklift Operator
Tadano Ltd
06.2024 - Current
Truck Driver
Trii Serenity Logistics
01.2022 - 05.2024
Groundskeeper
Above & Beyond Landscaping
12.2019 - 10.2022
High School Diploma -
Salem High School