Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tristen Brasel

Cedar Falls

Summary

Personable and passionate individual dedicated to fostering a positive environment in the workplace. Open-minded, accepting, and dedicated to providing the best experience to customers.

Overview

5
5
years of professional experience

Work History

Sales Associate

Old Navy
08.2024 - Current
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Style Encore
05.2024 - 08.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions and assisted with sizing, accessories, and merchandise care
  • Aiding in maintaining a positive and collaborative work environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Starbucks Barista

Hy-Vee
11.2019 - 08.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Successfully opened and closed the establishment.

Resident Assistant

University of Northern Iowa
07.2023 - 05.2024
  • Enforcing university and residence hall rules and regulations.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Assisting in supervising residents and responding to complaints, reports, requests, and emergencies.
  • Facilitating the resolution of disagreements between residents
  • Supporting residence hall team efforts by accomplishing related tasks as needed.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.

Checker

Hy-Vee
09.2023 - 05.2024
  • Provided high quality customer service in accordance with Hy-Vee’s standards and policies and procedures
  • Greeted customers and provided friendly, courteous, and efficient customer service
  • Assisted customers with lifting items in and out of carts.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.

Starbucks Barista

Hy-Vee
10.2022 - 05.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Offered recommendations to customers based on taste preferences.
  • Memorized and hand-crafted official and off-menu coffee and tea preparations.
  • Input orders into point-of-sale system and handled customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Arts - Psychology

University of Northern Iowa
Cedar Falls, IA
05.2025

Skills

Customer Service

Teamwork and Collaboration

Problem-solving skills

Multi-tasking strength

POS System Operation

Opening and closing duties

Cash Handling

Time Management

References

  • Justine Tellis, Style Encore Manager
  • Jesse Heath, Former Noehren Hall Residence Life Coordinator
  • Emily Hummel, Current Noehren Hall Residence Life Coordinator

Timeline

Sales Associate

Old Navy
08.2024 - Current

Sales Associate

Style Encore
05.2024 - 08.2024

Checker

Hy-Vee
09.2023 - 05.2024

Resident Assistant

University of Northern Iowa
07.2023 - 05.2024

Starbucks Barista

Hy-Vee
10.2022 - 05.2023

Starbucks Barista

Hy-Vee
11.2019 - 08.2024

Bachelor of Arts - Psychology

University of Northern Iowa

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Tristen Brasel