Tristin Jones
Prescott Valley,AZ
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Professionally trained medical assistant with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Ambitious and goal oriented. A team player focused on total patient care.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Family Medical Walk In
02.2017 - 02.2018
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Documents objective data and routine aspects of patient care
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Reported any unusual circumstances in the patients' condition or environment
- Provided a comforting and soothing environment
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- Monitored expiration of medical supplies and medications
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Obtained household supplies and ran daily errands
- Managed patient intake, including medical history and insurance verification, enhancing appointment scheduling accuracy.
- Assisted physicians with patient examinations and procedures to ensure efficient care delivery.
Medical Assistant
Arizona Oncology
04.2018 - 06.2019
- Organized charts, documents and supplies to maintain team efficiency
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Recorded vital signs and medical history for 70 patients each day
- Assessed, documented and monitored vital signs for more than 70 patients per day
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Completed clinical documentation in accordance with agency guidelines
- Requested scripts from doctors and verified insurance and coding
- Completed basic physical assessments of patients to provide optimal care
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Ordered and received disposable supplies and created SAP purchase orders
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
- Improved patient care and daily task efficiency resulting in smoother operations
- Kept facility stocked with necessary supplies, equipment and instruments
- Prepared prescription refill requests on behalf of physician to prevent lags
- Oriented and trained new staff on proper procedures and policies
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Administered immunizations and medications following established protocols, ensuring patient safety and compliance.
- Maintained accurate electronic health records (EHR), improving data retrieval and patient management efficiency.
Manager
Optima Medical
Cottonwood, AZ
07.2019 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined operational processes, enhancing efficiency across departments.
- Led team in implementing new healthcare software, improving patient management workflows.
Medical Assistant
Family 1st Primary Care
Prescott Valley, AZ
08.2021 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Educated patients on treatment plans and preventive care, fostering better healthcare understanding and adherence.
- Coordinated lab tests and referrals, streamlining communication between patients and healthcare providers.
Medical Assistant/Trainer
Optima Medical
Dewey, AZ
07.2022 - 08.2024
- Filed, organized and archived training materials to support future training sessions.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Liaised with trainers and participants to provide logistical and technical support before, during and after learning course.
- Per
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with patient intake, ensuring accurate information collection and efficient workflow.
- Coordinated appointment scheduling, optimizing provider availability and patient access to care.
Lead Medical Assistant
Yavapai Family Medical
09.2024 - 10.2025
- Supervised daily operations of medical assistant team to ensure optimal patient care and workflow efficiency.
- Trained new staff on clinical procedures, office protocols, and electronic health record systems.
- Coordinated patient scheduling and follow-up to enhance appointment adherence and satisfaction rates.
- Assisted healthcare providers during examinations by preparing instruments and maintaining sterile environments.
- Developed training materials to improve onboarding processes for new medical assistants.
- Implemented process improvements that streamlined patient intake and reduced wait times significantly.
- Conducted regular performance evaluations to mentor junior staff and promote professional development.
- Ensured compliance with regulatory standards and maintained accurate patient records in accordance with HIPAA guidelines.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Advanced Medical Support Assistant
VA Medical Center
10.2025 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted in maintaining accurate electronic health records and documentation compliance.
- Provided patient support through effective communication and problem-solving skills.
- Streamlined administrative processes to enhance workflow efficiency within the clinic.
- Collaborated with interdisciplinary teams to improve patient care delivery and service quality.
- Trained new staff on office procedures and electronic systems to ensure operational consistency.
- Implemented best practices for patient privacy and data security in accordance with regulations.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Mailed patient appointment letters.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Streamlined front desk operations for improved workflow and reduced wait times.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ2015
Medical Assistant - Nursing
US Career Institute
Timnath, Colorado2017
Ongoing Nursing -
Yavapai College
Prescott Valley, ArizonaSkills
- Patient-focused care
- Compassionate
- Efficient and reliable team player
- Committed team player
- Adaptable
- BAC screening/drug screen collection understanding
- Diagnostic tools familiarity
- CPR certification
- BAC screen/drug screen collecting
- Adept at prioritizing/managing deadlines
- Venipuncture/blood draw expert
- CPR/First Aid certified
- Clinical instruction
- Trained in pre- and post-surgical care
- Competent in physical assessments
- Inventory and supply management
- Immunotherapy Injections
- Trained in Injections, (Intramuscular, subcutaneous, intradermal)
- Trained in phlebotomy
- Dosing Schedule for VFC, was a VFC manager (Vaccines for Children)
- Ordered Medical Supplies
- All clinical duties
- Seasoned in medical clinical procedures
- Spirometer reading competency
- Learning management systems
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- Appointment scheduling expertise
- Professionalism and ethics
- Medical terminology
- Medical coding
- Healthcare billing
- Strong communication
- Medical terminology proficiency
- Customer service
reference's
Fiona Power
Family Nurse Practitioner
Family Medical Walk In
623-326-0750
Patricia Louise Benard-walls
Family Nurse Practitioner
Family Medical Walk In
405-596-3073
Timeline
Advanced Medical Support Assistant
VA Medical Center
10.2025 - Current
Lead Medical Assistant
Yavapai Family Medical
09.2024 - 10.2025
Medical Assistant/Trainer
Optima Medical
07.2022 - 08.2024
Medical Assistant
Family 1st Primary Care
08.2021 - 08.2022
Manager
Optima Medical
07.2019 - 08.2021
Medical Assistant
Arizona Oncology
04.2018 - 06.2019
Medical Assistant
Family Medical Walk In
02.2017 - 02.2018
Medical Assistant - Nursing
US Career Institute
High School Diploma -
Bradshaw Mountain High School
Ongoing Nursing -
Yavapai College