Results-driven General Manager with expertise in inventory management, operational efficiency, and customer relationship management. Proven track record in training employees and enhancing workflows to drive business success.
Overview
14
14
years of professional experience
Work History
General Manager
NAPA Auto Parts
Saint Joseph, MO
08.2016 - Current
Implemented marketing strategies to promote new products and increase sales.
Oversaw inventory management, including ordering and stock control processes.
Managed daily operations ensuring store efficiency and customer satisfaction.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assisted customers in obtaining items from suppliers promptly when not available in-store.
Trained employees on duties, policies and procedures.
Shift Manager
Oriellys Auto Parts
Saint Joseph, MO
08.2014 - 08.2016
Supervised daily operations and ensured adherence to company policies.
Managed daily cash intake by counting out registers and tabulating profits.
Managed inventory levels and coordinated stock replenishment processes.
Trained new employees on customer service and product knowledge.
Collaborated with team members to improve workflow efficiency and service quality.
Operator/Forklift Operator
Albaugh LLC
Saint Joseph, MO
08.2012 - 08.2013
Operated production equipment to ensure efficient manufacturing processes.
Monitored quality control to maintain product standards and specifications.
Collaborated with team members to troubleshoot equipment malfunctions effectively.
Maintained cleanliness of work area and equipment in accordance with safety regulations.
Learned and followed safety and emergency procedures.