Troionia Martin
Dallas,TX
Summary
Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
7
7
years of professional experience
Work History
Laborer
The union 756
Dallas, TX
02.2025 - Current
- Unloaded freight from containers and organized them for storage in designated areas.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Transported heavy items from one location to another using hand trucks or carts.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Stacked and arranged products on pallets according to size and weight requirements.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Delivery Driver
Triumph logistics
Dallas, TX
12.2024 - 04.2025
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Assisted warehouse personnel in packing orders when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Customer Service Representative
Ubiquity Global Services
Omaha, NE
05.2020 - 03.2022
- Managed customer interactions by addressing inquiries and suggestions professionally, ensuring timely and courteous responses to service-related needs.
- Preserved professionalism under pressure, successfully resolving disputes and managing conflicts in high-stress scenarios.
- Utilized active listening to comprehend customer concerns, delivered prompt resolutions, and escalated intricate issues to superiors when required.
Healthcare Advocate
Aetna Medicaid
Dallas, TX
08.2018 - 03.2019
- Addressed patient concerns, resulting in enhanced satisfaction.
- Collaborated with healthcare professionals to improve service quality via precise patient information exchange.
- Interpreted complex medical records to aid in informed healthcare decision-making.
Education
High School Diploma -
Robbinsdale Cooper High School
06.2013
Skills
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call Center Experience
- Product Knowledge
- Technical Support
- Live Chat Support
- Multi-Tasking
- Time Management
- Computer Literacy
- Heavy lifting
- Team collaboration
- Effective communication
- Loading procedures
- Physical endurance
- Willingness to learn
- Truck loading and unloading
- Basic carpentry
- Freight handling
Timeline
Laborer
The union 756
02.2025 - Current
Delivery Driver
Triumph logistics
12.2024 - 04.2025
Customer Service Representative
Ubiquity Global Services
05.2020 - 03.2022
Healthcare Advocate
Aetna Medicaid
08.2018 - 03.2019
High School Diploma -
Robbinsdale Cooper High School