Troy Banks
Algonac,MI
Summary
Team-minded Training Store Manager with years of experience training groups of employees and building successful teams in a demanding environment. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Overview
11
11
years of professional experience
Work History
Training Store Manager
CVS Health
Harper Woods, MI
10.2021 - Current
- Provide input into placement of SMIT by giving necessary information to DL.
- Monitor the process of SMITs through foundational skills training, and react to issues when necessary
- Provide initial training and ongoing support to the SMIT Coaches in the district
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conduct interviews and make hiring recommendations to DL.
- Aid in training process for new programs / rollouts
- Attend training seminars
- Act as mentor to SMITs and Store Mangers
- Be accountable for total operation of the store
CVS Health Store Manager
CVS Health
Detroit, MI
06.2016 - 10.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed up to 25 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Store Manager
Dollar Tree
ALGONAC, Michigan
01.2012 - 06.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices bringing shrink down to .5%
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Cashier
Dollar Tree
ALGONAC, Michigan
04.2011 - 01.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Algonac High School
Algonac, MI06.2010
Skills
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Focus and Follow-Through
- Performance Assessment
- Employee Motivation
- Training Management
- Staff Scheduling
- Customer Service Management
- Team Leadership
- Decision Making
- Money Handling
- Sales Coaching
Timeline
Training Store Manager
CVS Health
10.2021 - Current
CVS Health Store Manager
CVS Health
06.2016 - 10.2021
Store Manager
Dollar Tree
01.2012 - 06.2016
Cashier
Dollar Tree
04.2011 - 01.2012
High School Diploma -
Algonac High School