Troy Bernard
Silver Spring,MD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2023
2023
years of professional experience
Work History
Server
Darden
Bluffton, SC
01.2020 - 03.2022
- Serving guest taking orders cleaning tables serving liquor
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Managed table settings and maintained cleanliness throughout the dining area.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new servers on menu offerings and service standards.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Utilized point-of-sale systems for order entry and payment processing.
- Adhered to food safety regulations and sanitation guidelines consistently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Crew Member
Wendy’s
Bluffton, WI
- Prepared food items following standard recipes and safety guidelines.
- Took customer orders accurately and efficiently at the register.
- Maintained cleanliness of workstations, dining area, and restrooms.
- Collaborated with team members to ensure smooth restaurant operations.
Skills
- Order management
- Customer service
- Team collaboration
- POS operation
Timeline
Server
Darden
01.2020 - 03.2022
Crew Member
Wendy’s