Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Troy Castiglione Jr

Picayune,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Time punctual and willing to learn new skills frequently to expand personal knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Computer Support Technician

Leidos
12.2022 - Current
  • Transfer sensitive user data, manage dashboards, and erase user data from machines
  • Setting up user profile accounts on to new employee machines, troubleshoot broken computers, monitors, docking stations, and printers to diagnose the issues and provide resolutions to my customers in a timely effective manner
  • Utilizes Service Now (SNOW) to run reports as well as track assets, and other logistical duties
  • Manage computer objects and groups in Active Directory (DRA)
  • Maintains Fulfillment acquisition dashboard; fulfilling orders and loading software on to machines for our customers
  • Utilizes Microsoft apps such as: Outlook, Teams, Excel, Word, Powerpoint daily to perform job tasks and provide excellent professional customer service to end users.
  • Walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Peripheral Equipment Operator

ALL POINTS LOGISTICS, LLC
04.2022 - 12.2022
  • Specializes in Imaging computers, erasing data from previously deployed equipment, as well as manage the shipping and receiving portion of NASA IT
  • In this job position, a clean and organized work environment maximizes the departments productivity
  • Must have excellent communication skills, and utilizes Microsoft 365 applications (teams, excel, etc.) as well as over the phone communication to manage the flow of equipment in and out of the center
  • Communication with customers about new equipment and returning assets in addition to assisting the end users with putting in their fulfillment tickets.
  • Inventory management, track asset records to find missing equipment.
  • Investigate missing, lost, stolen, or damaged assets.
  • Perform audits and weekly/monthly cycle counts,

Subway Sandwich Artist

Subway
06.2021 - 04.2022
  • Provide exceptional customer service while taking orders from customers.
  • Make food service orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • My time is very punctual, and I am always early to my shifts
  • I am not afraid to take the lead in a situation, and I am always eager to learn and up for a challenge.

Lawn Care Specialist

Lion Lawn Care
05.2019 - 05.2021
  • Lion Lawn Care was a part, position that I worked throughout my high school experience in between my academics and extracurricular school functions; sports & volunteer clubs
  • Important time management skills and punctuality for a positive customer interaction
  • Long hours in the hot summer sun mowing, edging, and pressure washing for clients
  • Build customer relationships and bring in new clients through effective communication to customers and lawn care team.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Education

Associate of Arts - Business Administration

Pearl River Community College
Poplarville, MS
05.2023

High School Diploma -

Hancock High School
Picayune, MS
05.2021

Skills

  • Leadership
  • Final Cut Pro
  • Computer skills
  • Customer service
  • Team management
  • Video editing
  • Video Production
  • Web Design
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Service-Now Software (SNOW)
  • Active Directory (DRA)
  • Computer Workstation Setup
  • Incident Response
  • VPN Configurations
  • Windows OS
  • Mac OS

Accomplishments

  • Received Spot Award for going above and beyond in the workplace.

Certification

Dell Certified

Timeline

Personal Computer Support Technician

Leidos
12.2022 - Current

Peripheral Equipment Operator

ALL POINTS LOGISTICS, LLC
04.2022 - 12.2022

Subway Sandwich Artist

Subway
06.2021 - 04.2022

Lawn Care Specialist

Lion Lawn Care
05.2019 - 05.2021

Associate of Arts - Business Administration

Pearl River Community College

High School Diploma -

Hancock High School

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Troy Castiglione Jr