Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Ciesiolka

Dowagiac,MI

Summary

knowledgeable customer service professional with extensive experience in building strong customer relationships and driving growth in a fast paced work environment.

Overview

14
14
years of professional experience

Work History

Lead Service Writer

Elkhart Indian Motorcycle
Elkhart , IN
05.2021 - Current
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Provided job status reports to promote quick and accurate service.

Dispatcher

Tri County Ambulance Services
Wakarusa, IN
12.2020 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed dispatching, routing and tracking of [Number] fleet vehicles.

Store Manager

Oreilly Auto Parts
Elkhart, IN
07.2019 - 10.2020
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Warranty Advisor

Jayco RV
Middleburry , IN
11.2018 - 07.2019
  • Gathered paperwork and contacted customers to book appointments.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Maintained detailed service and customer records.

CDL Driver

Heartland RV
Elkhart, IN
08.2016 - 11.2018
  • Conducted efficient cargo transfers to maintain route schedules.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Dropped and hooked trailers and changed configuration of equipment.

CDL Driver

Lippert Components
Goshen, IN
05.2016 - 08.2016
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

Security Officer

Memorial Hospital South Bend
South Bend, IN
01.2015 - 04.2016
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Police Officer

Indian Army National Guard
Gary, IN
02.2010 - 12.2015
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.

Education

No Degree - CDL Certification

Truck Driver Institute
South Bend, Indiana

GED -

Mishawaka High School
Mishawaka, Indiana
01.2011

Skills

  • Providing Feedback
  • Customer Relations
  • Dealership and Factory Standards
  • Detail Oriented

Timeline

Lead Service Writer

Elkhart Indian Motorcycle
05.2021 - Current

Dispatcher

Tri County Ambulance Services
12.2020 - Current

Store Manager

Oreilly Auto Parts
07.2019 - 10.2020

Warranty Advisor

Jayco RV
11.2018 - 07.2019

CDL Driver

Heartland RV
08.2016 - 11.2018

CDL Driver

Lippert Components
05.2016 - 08.2016

Security Officer

Memorial Hospital South Bend
01.2015 - 04.2016

Police Officer

Indian Army National Guard
02.2010 - 12.2015

No Degree - CDL Certification

Truck Driver Institute

GED -

Mishawaka High School

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