Troy Hamelink

Gap Factory

10.2023 - Current

Assisted customers with product selection, enhancing overall shopping experience.
Maintained visual merchandising standards, ensuring alignment with brand guidelines.
Processed transactions efficiently, contributing to improved checkout speed and accuracy.
Collaborated with team members to achieve sales goals through effective communication.
Trained new associates on store policies, procedures, and customer service best practices.
Handled inventory management tasks, supporting stock organization and replenishment efforts.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Solved customer challenges by offering relevant products and services.