Troy Lambert-Zaffino
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines
02.2022 - Current
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Sales Manager
Urbani Truffles
11.2020 - 04.2022
- Responsible for new account requisition and product placement
- Inventory management/logistics of restaurant and retail product
- Increased sales by 55% by expanding sales region and creating new sales materials
- Reviewed and evaluated prospect data and lead generation techniques, resulting in 30 new sales opportunities
Consultant
Peruvian Brothers
07.2020 - 08.2021
- Training responsibilities of all new and current employees
- Operation of point-of-sale and online order systems
- Creation of inventory management systems with the use of Excel
Outlets Director
The DeSoto Savannah
02.2019 - 05.2020
- Director over three food & beverage outlets which included a café, fine dining and casual restaurant
- Oversaw the training of all F&B staff on property, which included all standard-operating-procedures
- Managed all beverage inventory and menu creation hotel-wide
Beverage Manager
The Bohemian Hotel
01.2018 - 02.2019
- Responsible for inventory management and menu creation for all beverage hotel-wide
- Oversaw a high volume bar that consisted of thirty frontline employees and two assistant managers
- Responsible for all beverage team training and hiring that followed Marriott's standard operating procedures
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
Education
Hospitality Management & Sustainability -
Kennesaw State University
Kennesaw, GA06.2017
Skills
- Leadership
- Guest Services
- Communication Skills
- Inventory Management
- Food Service
- Team Building
- First aid
Certification
- CPR/AED Certification
- ServSafe Instructor Certification
Timeline
Flight Attendant
Delta Air Lines
02.2022 - Current
Sales Manager
Urbani Truffles
11.2020 - 04.2022
Consultant
Peruvian Brothers
07.2020 - 08.2021
Outlets Director
The DeSoto Savannah
02.2019 - 05.2020
Beverage Manager
The Bohemian Hotel
01.2018 - 02.2019
Hospitality Management & Sustainability -
Kennesaw State University
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