Troy Loehr
Eugene,OR
Summary
I have have been to 71 factory trained classes and computer recertification classes. I became a journeyman master technician in my trade. I have used those skills to help other tech grow in this industry. I have been part of making the transportation industry thrive and that is a great feeling.
Overview
34
34
years of professional experience
Work History
Service Manager
EMS Truck Repair
02.2023 - 07.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Service Manager/foreman
Pacific freightliner /pacific Detroit diesel
06.2007 - 09.2017
- I was hired as a service manager/ shop foreman. I managed a crew of 12 technicians and service advisors. I Was a service advisor and warranty clerk. Wrote work orders, used parts system to locate parts for estimate and look up all warranty coverages and filled claims as needed. I am a journeyman diesel technician for 24 years. I performed overhauls on cat, Cummins and Detroit engines. I am a master electrician and diagnostics technician. Very experienced in programming ecm’s and controls modules. Computer skills, written skills, detail oriented, great customer service skill, deal very well with customers and have worked in a very fast paced environment for most of my life at the dealer and distributor level for 20+Years. I have 20 years of on going diesel and freightliner and chassis truck schooling certifications through my career. Due to some health conditions that hit me I had to take an intermission I’m my career to get them under control and I am ready now to return and work out my career.
Diesel Mechanic
Freightliner salem
02.2004 - 09.2007
- Journeyman diesel technician. Many certifications
Diesel Mechanic
Eagle freightliner
05.2002 - 01.2004
- Diesel technician, I performed overhauls, tune ups, chassis repairs , wiring diagnostics and repairs. Brakes and seals. Services.
Diesel Technician/Mechanic
Portland Freightliner Inc.
01.1992 - 05.2002
- Hired on as a apprenticeship diesel mechanic after PDI for 2 years on swan island.
Education
High school - All general
Newberg high
Newberg, OR01.1990
Skills
- Diesel engine repair
- Computer skills
- Service advisor
- Safety plans
- Management
- Supervising experience
- Conflict management
- Mentoring
- Customer relationship management
- Team management
- Maintenance management
- Interviewing
Timeline
Service Manager
EMS Truck Repair
02.2023 - 07.2025
Service Manager/foreman
Pacific freightliner /pacific Detroit diesel
06.2007 - 09.2017
Diesel Mechanic
Freightliner salem
02.2004 - 09.2007
Diesel Mechanic
Eagle freightliner
05.2002 - 01.2004
Diesel Technician/Mechanic
Portland Freightliner Inc.
01.1992 - 05.2002
High school - All general
Newberg high
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