Summary
Overview
Work History
Education
Skills
Cellular
Timeline
Generic

Troy Mathes

Cincinnati,OH

Summary

Accomplished Operations Supervisor with a proven track record at FedEx Freight, enhancing operational efficiency and compliance. Skilled in process optimization and safety oversight, I led teams to surpass goals through strategic planning and performance monitoring. Expert in inventory coordination, my leadership fostered a culture of achievement, significantly reducing incident rates. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.

Overview

27
27
years of professional experience

Work History

Operations Supervisor

FedEx Freight
Walton, Ky
01.2012 - 11.2024
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Guided employees in handling difficult or complex problems.
  • Achieved compliance and operational goals through meticulous record-setting.
  • Established and maintained records to ensure compliance and meet operational objectives.
  • Set and monitored records to achieve compliance and operational targets.
  • Communicated traffic-related delays, mechanical issues and other problems in transportation affecting delivery times to shipping and recipient facilities.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Operations Supervisor

Dayton Freight
Walton, Ky
01.2010 - 01.2012
  • Responsible for the supervision of 11 dock workers and 14 road drivers, outbound load planning, late city, and road dispatch.
  • Ensure D.O.T.
  • Requirements and loading trailers were met.
  • Monitor attendance, and conduct employee performance evaluations.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Helped improve employee productivity on a nightly basis by providing constructive, consistent follow-up, leading by example, encouraging teamwork, and recognizing individual achievements.
  • Took part in a team effort that set an outbound record consisting of 511 bills and over 700,000 pounds of freight for the night.
  • I took part in a team effort that set a new Walton outbound break bulk record of 15.12% by building strong headloads, encouraging, and educating dock associates.
  • Provided support and finished city dispatch.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Guided employees in handling difficult or complex problems.
  • Computed balances, totals or commissions to support accounting team.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.

Operations Supervisor

FedEx Freight
Fairfield, Ohio
01.2003 - 01.2009
  • Progressed through a series of supervisor positions.
  • Experience in all aspects of Cincinnati terminal operations.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
  • Cultivated customer loyalty by providing superior service, quick responses to special requests, and consistent follow-through.
  • Inbound planner.
  • Outbound Supervisor.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Guided employees in handling difficult or complex problems.
  • Computed balances, totals or commissions to support accounting team.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.

Regional Service Manager

Interlott technologies
Mason, Ohio
01.1998 - 01.2003
  • Accountable for 100% service compliance to state lottery in over six state
  • Provided state lottery officials with timely and effective resolutions to any all issues regarding instant ticket vending machines
  • Reorganized and implemented logistic procedures to insure contract compliance, including new product deployments and equipment upgrades
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Monitored inventory levels of spare parts and equipment necessary for servicing customers.
  • Responded promptly to customer inquiries regarding product features or services offered.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Highschool -

Colerain
Cincinnati, Ohio
01-1983

Skills

  • Performance monitoring
  • Safety oversight
  • Inventory coordination
  • Incident reporting
  • Budgeting and cost control strategies
  • Compliance management
  • Process optimization

Cellular

513-678-6559

Timeline

Operations Supervisor

FedEx Freight
01.2012 - 11.2024

Operations Supervisor

Dayton Freight
01.2010 - 01.2012

Operations Supervisor

FedEx Freight
01.2003 - 01.2009

Regional Service Manager

Interlott technologies
01.1998 - 01.2003

Highschool -

Colerain
Troy Mathes