Troy Smith
Summary
Knowledgeable and motivated sales professional with experience in the steel, construction, environmental, industrial hygiene, biomedical, and mining industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing and maintaining good rapport with new and existing clients. Committed to driving company success through kindness, hard work, and integrity. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Standard Forged Products
11.2022 - Current
- Increased monthly quoting volume by 15-20% - aided in quoting efficiency and capture rate.
- Managed more than 50 customer accounts.
- Helped the sales team in achieving monthly/quarterly/annual sales goals.
- Answered customers questions regarding products, prices, and availability through friendly and professional interactions.
- Determined customer needs, guided them through product offerings, and worked with technical staff to deliver unique solutions using consultative/collaborative sales approach.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used an understanding of workflow processes to track/expedite quotes and orders
Client Relations Specialist
RJ Lee Group
10.2021 - 10.2022
- Liaised with laboratory operations, marketing, and management teams to develop solutions for tracking revenue and measuring lead conversion.
- Used consultative, collaborative sales approach to understand customer needs and recommend services that would best help them achieve their analytical goals.
- Crafted organized, technical cost estimations that detailed methodology used to achieve project goals.
- Forged and nurtured impactful relationships with customers to cultivate loyalty and produce mutually beneficial relationships.
Chemical Analyst
RJ Lee Group
03.2021 - 10.2021
- Maintained, operated, and calibrated a scientific instruments and equipment on a regular basis.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Aided in the development of new laboratory protocols used to provide customers with more precise, reliable results.
- Developed new organizational workflows to streamline laboratory processes.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
Laboratory Technician - Materials, Bulk Silica
RJ Lee Group
08.2016 - 02.2021
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Steered process development experiments in lab and supported scale-up processes.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Laboratory Technician - Hazardous Organics
Heritage Thermal Services
10.2015 - 07.2016
- Operated and calibrated scientific instruments that were used to test for organic qualities of waste products
- Emphasis on proper handling and disposition of hazardous chemicals
- Applied chemical knowledge and physics expertise to enhance laboratory analysis techniques
Education
Bachelor of Science - Major in Physics, Minor in Economics
Allegheny College
Meadville, PA05.2015
Skills
- Strategic Sales Knowledge
- Daily Workflows
- Experience with CRM and ERP software
- Microsoft Office/Outlook
- Verbal and Written, Professional Communication
- Account management
- Customer Relationship Building
- Calibration, maintenance, operation of scientific instruments/equipment
- Laboratory experience
- Technical customer support
- Creative problem solving
- Attention to Detail
Timeline
Inside Sales Representative
Standard Forged Products
11.2022 - Current
Client Relations Specialist
RJ Lee Group
10.2021 - 10.2022
Chemical Analyst
RJ Lee Group
03.2021 - 10.2021
Laboratory Technician - Materials, Bulk Silica
RJ Lee Group
08.2016 - 02.2021
Laboratory Technician - Hazardous Organics
Heritage Thermal Services
10.2015 - 07.2016
Bachelor of Science - Major in Physics, Minor in Economics
Allegheny College
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