Troy Tarter
Henderson,NV
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
QED Automation LLC
Henderson, NV
06.2023 - Current
- QED Automation, a company specializing in automation solutions, e.g., industrial automation, process optimization, custom engineered solutions.
- Implemented automation systems, streamlining processes for clients and improving operational efficiency.
- Built and maintained strong relationships with clients and suppliers.
- Oversaw project management, from initial concept to final implementation, ensuring timelines, budgets, and quality standards were met.
- Managed finances, including budgeting, forecasting, and profitability analysis, ensuring sustainable business growth.
- Implemented continuous improvement practices and kept up with industry trends to stay ahead of the competition.
- Handled all aspects of operations, including sales, marketing, HR, and customer service, ensuring smooth day-to-day functioning of the business.
- Ensured compliance with industry regulations and quality standards, maintaining the highest level of safety and operational efficiency.
- Conducted market research and competitor analysis to refine business strategy and identify new business opportunities.
Food & Beverage Manager
Almaden Country Club
San Jose, CA
02.2023 - 06.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Created training modules and documentation to train staff.
Server
Mad Duck Craft
Clovis, California
2018 - 02.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Informed customers about specials, upselling additional food and drink items.
- Monitored inventory to provide needed supplies to servers and bartenders.
Bartender/MOD
Mad Duck Craft
Clovis, CA
2021 - 2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
- Prepared specialty drinks to support servers.
- Used POS system to input orders, create checks and issue receipts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Made alcohol and beverage orders for clients.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Dining Room Captain
Palo Alto Hills Golf and Country Club
Palo Alto, CA
2022 - 2023
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Clovis High School
Clovis, CA06.2018
Some College (No Degree) - Business Administration And Management
Clovis Community College
Clovis, CASkills
- MS office
- Report generation
- Health and safety compliance
- Unsurpassed work ethic
- Inventory control
- Planning and implementation
- Financial forecasting
- Team building/leadership
- Building and facility management
- Data management
- Customer relations specialist
- Multidisciplinary collaboration
- Schedule management
- Operations monitoring
- Troubleshooting and problem solving
- Process automation
- Project leadership
- Business intelligence
Certification
- ServSafe
- Harassment Prevention for California Managers
- RBS Alcohol Server Certification
- CPR Certification
Timeline
Operations Manager
QED Automation LLC
06.2023 - Current
Food & Beverage Manager
Almaden Country Club
02.2023 - 06.2023
Server
Mad Duck Craft
2018 - 02.2023
Bartender/MOD
Mad Duck Craft
2021 - 2022
Dining Room Captain
Palo Alto Hills Golf and Country Club
2022 - 2023
High School Diploma -
Clovis High School
Some College (No Degree) - Business Administration And Management
Clovis Community College