Troy Toulou

Managed dispatch desk, overseeing loading and deployment of 15-30 routes daily to ensure timely service. Conducted hiring, scheduling, and performance reviews for all drivers, enhancing team effectiveness. Leveraged custom software to monitor routes and advise on adjustments ensuring on-time deliveries. Managed resource assignments, oversaw fleet maintenance, and coordinated capacity planning to support operational needs.

• Coordinated delivery schedules for efficient route planning and resource allocation.
• Monitored driver performance to ensure adherence to safety regulations and protocols.
• Communicated with drivers to provide real-time updates and address concerns.

Collaborated with real estate agents to develop targeted marketing plans and individual campaign strategies. This included CRM and database driven marketing and online lead generation systems. Negotiated contracts with Housing & Urban Development and Fannie Mae, managing sales-driven contracts for listing and selling government-owned foreclosures. Demonstrated extensive experience in commercial, distressed, and residential real estate, focusing on mortgage and lending aspects.

• Led project teams to execute real estate strategies effectively.
• Coordinated with clients to understand project requirements and expectations.
• Managed timelines and resources for multiple concurrent projects efficiently.

Oversaw project and channel marketing content development for Polaris Group and Aditi, enhancing brand messaging. Developed training and sales presentations for re-sellers of server-based deployments using Microsoft server technologies, equipping partners with essential knowledge.

• Led cross-functional teams to coordinate software development projects.
• Managed project timelines, resources, and stakeholder communications effectively.
• Implemented Agile methodologies to enhance project workflows and collaboration.

Began as bookkeeper but was eventually promoted to manager of clubhouse operations. Answering to a board of directors, it was my responsibility to present financial and operations updates and work with other department heads to coordinate budgets. Duties included all clubhouse operations including full-service kitchen, lounge, special events and dining room facilities. Managed 20+ staff members.