Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Williams

BELTSVILLE,United States

Summary

I am organized, dependable and successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. I pride myself in my commitment to ensuring customer satisfaction by providing exceptional service and unmatched support through exploring multiple avenues to address customer needs effectively.

Through continuous experience leading small units into mission success I have established proficiency in delgation, active listening, and analytical problem solving while managing time constraints. I am resourceful and my attention to detail, especially in relation to safety, keeps my Projects on-schedule and on-budget allowing the team to complete all tasks with excellence

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Development Representative

Power Home Remodeling
05.2023 - 10.2023
  • Streamlined team communication by implementing efficient CRM tools for better tracking of customer interactions.
  • Contributed to the development of sales training materials for new hires, providing valuable insights from a customer-facing perspective.
  • Participated in industry conferences and networking events to stay current on market trends while identifying potential leads for future growth opportunities.
  • Demonstrated strong problem-solving skills when faced with challenging situations, ultimately achieving positive outcomes for both the company and the client.
  • Trained and mentored new Customer Development Representatives, enhancing team performance and productivity.

Construction Surveillance Technician

Falken Industries
10.2020 - 04.2023


  • Contributed to the company''s reputation for excellence by consistently adhering to high standards of professionalism and integrity in all work-related activities.
  • Monitored material inventory levels closely, ensuring adequate supplies were available when needed while minimizing waste.
  • Championed environmental sustainability initiatives by adhering to green building practices throughout each project phase.
  • Reduced safety incidents by conducting thorough site inspections and addressing potential hazards.
  • Assisted with training junior technicians in proper construction surveillance methodologies, fostering a culture of continuous learning within the organization.
  • Ensured accurate documentation of all construction activities, including progress reports, change orders, and deficiencies.
  • Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.

Sergeant

Army National Gaurd
05.2011 - 05.2019
  • Developed strong communication and organizational skills through years of managing multiple teams of soldiers, successfully leading them through a variety of missions, ensuring effectiveness and combat readiness.
  • Exercised leadership capabilities by planning and coordinating operations, ensuring that objectives are met timely and effectively through conducting preparation exercises, maintaining equipment, and managing logistical support.
  • Through attention to detail, effectiveness in communication and ability to adapt to changing situations, I was able to safely train 800 soldiers from 3 separate units on how to properly repel from a 90 foot helicopter. `
  • Optimized use of technology in daily operations, increasing productivity while reducing manual workload for personnel.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Associate of Science - Health And Fitness

Washington Adventist University
Takoma Park, MD
05.2013

Skills

  • Performance Tracking
  • Goal-oriented mindset
  • Decision-Making
  • Professionalism

Certification

  • Licensed Construction Surveillance Technician - 10/22
  • CompTIA Security + - 8/21

Timeline

Customer Development Representative

Power Home Remodeling
05.2023 - 10.2023

Construction Surveillance Technician

Falken Industries
10.2020 - 04.2023

Sergeant

Army National Gaurd
05.2011 - 05.2019

Associate of Science - Health And Fitness

Washington Adventist University

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