Wade LaFreniere
Negaunee,MI
Summary
Customer relations professional with robust background in developing and nurturing client relationships. Known for proactive approach to identifying customer needs and delivering tailored solutions. Valued for collaborative spirit and adaptability in dynamic environments, with strong skills in communication and problem-solving for providing superior customer service. Motivated individual with experience in customer service and sales.
Overview
23
23
years of professional experience
Work History
Customer Development Representative
Gordon Food Service
02.2021 - 01.2025
- Worked in outside sales in Marquette, Gwinn, Negaunee, Ishpeming, Iron River, Iron Mountain areas
- Managed a portfolio of high-priority clients, consistently exceeding their expectations and maintaining strong relationships in the process.
- Enhanced customer satisfaction by identifying and addressing clients'' needs in a timely manner.
- Used latest information systems and business analytical tools to support decision-making.
- Negotiated favorable contract terms for clients, ensuring long-lasting partnerships built on trust and mutual satisfaction.
- Demonstrated strong problem-solving skills when faced with challenging situations, ultimately achieving positive outcomes for both the company and the client.
Sales Account Manager
Imperial Beverage
04.2011 - 02.2021
- Started with over 70 accounts at first and now have become the big box specialist working with Walmart, target and super one in addition to working with smaller C stores and some on premise accounts
- Consistently improved numbers each year in all my accounts even with the tough and expanding beer market place
- Anticipated clients' needs by staying in touch on regular basis.
- Developed strong rapport with all of my accounts from the store managers to the associates
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
Sales Manager
LaFreniere's Furniture
05.2002 - 03.2011
- Was employed at family owned and operated furniture business where I was in charge of everything from sales, pricing, deliveries, customer complaints, marketing, advertising and hiring and firing
- Maintained friendly and professional customer interactions
- Monitored customer preferences to determine focus of sales efforts
- Was in charge of the maintenance and overall appearance of the store floor and products
- Determined the markup and prices of all items and was in charge of all special orders
Education
Bachelor of Science - Business
Northern Michigan University
Marquette, MI04-1998
Skills
- Goal-oriented mindset
- Attention to detail
- Organizational skills
- Performance tracking
- Positive Attitude in Professional Settings
- Patience and resilience
- Building rapport
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
Timeline
Customer Development Representative
Gordon Food Service
02.2021 - 01.2025
Sales Account Manager
Imperial Beverage
04.2011 - 02.2021
Sales Manager
LaFreniere's Furniture
05.2002 - 03.2011
Bachelor of Science - Business
Northern Michigan University
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