Trudi Koeck
Deer Island,OR
Summary
Reliable dispatch and office professional with 17 years of experience supporting transportation operations. Skilled in shipment tracking, route scheduling, phone routing, and invoice processing. Strong customer service and data entry skills help keep deliveries, records, and communication organized.
Overview
18
18
years of professional experience
Work History
Dispatcher Office Assistant
T & A logistics
Saint Helens, Oregon
02.2007 - 09.2024
- Mixed wine, beer, and cocktails to support guest satisfaction.
- Kept current knowledge of bar menu items and drink choices to give helpful recommendations and prepare beverages correctly.
- Monitored guest alcohol intake to help prevent over-service and underage drinking.
- Greeted customers and provided consistent service.
- Prepared bar setup for shifts to support quick readiness and smooth service.
- Chatted with customers in a friendly manner to create pleasant bar visits.
- Handled cash, credit cards, and tabs through bar register systems.
- Tracked bar tabs and processed cash and credit card payments accurately.
- Counted cash drawer at shift end and checked fund accuracy.
- Kept bar area, glassware, utensils, and equipment clean and sanitary.
- Remained calm during busy periods and supported strong guest service.
- Built positive coworker relationships through clear communication.
- Answered driver calls and relayed delivery instructions quickly and clearly.
- Entered shipment records and office logs with accurate dispatch information.
- Prepared paperwork for pickups, deliveries, and route assignments.
- Relayed schedule changes between drivers, customers, and warehouse staff.
- Supported dispatch operations with phone, email, and data entry tasks.
- Assisted dispatchers by answering phone calls, emails, and other inquiries.
- Processed invoices for vendor payments for goods or services supplied to dispatch office.
- Provided customer service support to clients seeking transportation assistance.
- Scheduled appointments for vehicle inspections, repairs, or servicing as needed by dispatchers.
- Answered phones and routed voicemails to proper employees.
- Handled incoming calls and directed callers to the correct department or employee.
Education
High School Diploma -
Bridgewater High School
Bridgewater, Tasmania, Australia01-1986
Skills
- Dispatch management
- Route scheduling
- Shipment tracking
- Logistics coordination
- Invoice management
- Data entry
- Call routing
- Customer service
Timeline
Dispatcher Office Assistant
T & A logistics
02.2007 - 09.2024
High School Diploma -
Bridgewater High School