Tsering Lama

basically I am all rounder,

• Answered customer questions about hours, seating and menu information.
• Used cash registers and credit card machines to cash out customers.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Targeted new markets and increased sales [Number]% through proactive sales and negotiation techniques.
• Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.

• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Logged reports, expenses, receipts and sales documents into digital database.