Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

TSHISHESHA JESSICA

Cleveland,OH

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
03.2024 - 07.2025
  • Handled an average of 50–80 inbound customer calls daily, resolving billing, technical, and account-related inquiries.
  • Used Microsoft Office Suite (Word, Excel, Outlook) to track customer interactions and prepare reports.
  • Maintained 95%+ customer satisfaction score through active listening and effective resolution strategies.
  • Built rapport with clients, ensuring a personalized experience and fostering long-term trust.
  • Troubleshot technical issues and escalated complex problems as needed while maintaining professionalism and calm demeanor.

Caregiver

Seven Homecare
03.2021 - 11.2021
  • Supporter of elderly clients' daily needs
  • Provided personalized care and support to clients, enhancing comfort and quality of life.
  • Assisted with daily living activities, promoting independence and dignity for individuals in care.
  • Monitored client health conditions, documenting changes and communicating effectively with healthcare professionals.
  • Developed and implemented individualized care plans based on client needs and preferences.

Child Care Teacher

YMCA
03.2021 - 04.2021
  • Developed and implemented engaging lesson plans tailored to children's developmental needs.
  • Fostered a safe, inclusive environment encouraging social and emotional growth among children.
  • Collaborated with parents to support children's learning objectives and address individual needs.
  • Monitored children's behavior, providing guidance and constructive feedback to promote positive interactions.

Amazon Warehouse Associate

Problem Solving and Decision Making
11.2019 - 02.2020
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Call Center , Customer Service

Walmart
02.2019 - 11.2019
  • Assisted customers with product inquiries, returns, and order issues via phone and email.
  • Maintained a high level of professionalism while resolving complaints and escalating as needed.
  • Documented interactions accurately using CRM tools and Microsoft Office (Word, Excel, Outlook).
  • Received monthly recognition for top customer satisfaction ratings.

Cashier/Customer Service

city wok
05.2017 - 01.2019
  • My job was to make sure that the customer is happy/satisfied with the service we provide and also to make sure that they get the correct oder

Education

Licence - Aesthetician/nails

Raphael’s Beauty School
Cleveland, Ohio
04.2025

High school diploma - undefined

central high school
Denver, CO
05.2020

Skills

  • Microsoft Excel
  • Customer service
  • Data entry
  • Elderly care
  • Daily living assistance
  • Housekeeping
  • Meal preparation

Timeline

Customer Service Representative

Alorica
03.2024 - 07.2025

Caregiver

Seven Homecare
03.2021 - 11.2021

Child Care Teacher

YMCA
03.2021 - 04.2021

Amazon Warehouse Associate

Problem Solving and Decision Making
11.2019 - 02.2020

Call Center , Customer Service

Walmart
02.2019 - 11.2019

Cashier/Customer Service

city wok
05.2017 - 01.2019

High school diploma - undefined

central high school

Licence - Aesthetician/nails

Raphael’s Beauty School

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TSHISHESHA JESSICA