Tsion Araya
Westerville,OH
Summary
Assisted customers with inquiries and resolved issues effectively. Supported security operations by monitoring activities and maintaining safety protocols. Collaborated with team members to enhance service delivery and improve customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Securitas
09.2023 - Current
- Monitoring security cameras.
- Reporting Incidents and responding to emergencies.
- Issuing access cards to visitors.
- Responding to clients' needs and ensuring a safe environment.
- Monitoring and operating gates.
Allied Universal Security
05.2021 - 09.2023
- Issuing access badges to visitors and employees for Google clients and employees.
- Authorizing visitors and contractors after verifying names and companies.
- Operating the TAG system operating all gates and barriers.
- Developed a positive working relationship with law enforcement agencies.
- Reported security breaches to Supervisor.
- Recorded activity logs at the end of each shift.
- Responding to emergency calls promptly.
- Prevented unauthorized access into restricted areas.
Securitas
02.2019 - 06.2021
- Incident reports, patrolling property.
- Ensured safe working environment for employees.
- Developed a positive working relationship with law enforcement agencies.
- Reported security breaches to Supervisor.
- Inspected vehicles entering and exiting the building.
- Recorded activity logs at the end of each shift.
- Responding to emergency calls promptly.
- Prevented unauthorized access into restricted areas.
SP Parking
09.2018 - 05.2021
- Parking attendant assisting customers location of parking
- Issuing parking tickets, monitoring cameras
- Assisting Customers with parking tickets
- Inspected vehicles entering and exiting the building.
- Prevented unauthorized access into restricted areas.
US Security Associates
07.2017 - 02.2019
- Conducted regular patrols on the facility and ensured visibility of security staff at premises to provide a deterrent to crime.
- Monitored facility and identified any activities which may cause damage to property, client or employees.
- Administered appropriate response to all emergencies such as alarms and bomb threats.
Secur America
10.2014 - 07.2017
- Examined doors, windows, and gates and determined the security of the building.
- Observed departing personnel to guard against theft of company property.
- Permitted authorized persons to enter property.
- Recorded data such as property damage, unusual occurrences, and malfunctioning of machinery.
- Regulated vehicle and pedestrian traffic at access points to maintain orderly flow.
USA Parking Service (LAZ, AAA)
05.2011 - 10.2014
- Provided clear direction, information and assistance to client visitors, guests, vendors and employees.
- Inspected all visitors to prevent unauthorized access to the property.
- Maintained surveillance and reporting of any suspicious persons and packages.
- Assisted building personnel in providing proper instructions and directions during emergencies.
Sales Associate
Macy's
Chesapeake, VA
2009 - 2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained sales floor presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
Omo Valley Travel Agency
01.2004 - 11.2007
- Greet customers and assist variety of travel arrangements
- Explain the travel safety and answer travel related questions.
- Solicit customer feedback and resolve problems quickly.
- Knowledgeable on how to administer first aid to those experiencing medical emergencies
- High-energy, reliable and safety-conscious, outgoing personality, multitasking strengths and calmness under pressure.
- Committed to ensuring the safety, security and comfort through service excellence, emergency preparedness.
Education
High School Diploma -
Abyot Kirse Secondary school
Ethiopia04-2027
Skills
Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
Demonstrated meticulous attention to detail in all tasks and projects
Monitored CCTV systems to support security operations Assisted in identifying potential security breaches through surveillance footage Reported incidents to appropriate personnel for further action
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Led emergency response initiatives to ensure swift action during critical incidents
Implemented access control measures to enhance security protocols
Demonstrated proficiency in language, facilitating effective communication across diverse audiences
Conducted comprehensive threat assessments to identify potential risks and vulnerabilities
Assisted in organizing and maintaining document systems for easy access Supported team members in retrieving necessary files promptly Contributed to the development of efficient filing processes
Oversaw dispatch operations to ensure timely delivery of goods
Bilingual fluent customer service representative
Certification
- AED Certification
- Guard Card
Timeline
Securitas
09.2023 - Current
Allied Universal Security
05.2021 - 09.2023
Securitas
02.2019 - 06.2021
SP Parking
09.2018 - 05.2021
US Security Associates
07.2017 - 02.2019
Secur America
10.2014 - 07.2017
USA Parking Service (LAZ, AAA)
05.2011 - 10.2014
Omo Valley Travel Agency
01.2004 - 11.2007
Sales Associate
Macy's
2009 - 2013
High School Diploma -
Abyot Kirse Secondary school