Summary
Overview
Work History
Skills
Certification
Timeline
Generic

TSIYON MELKETSADIK

Aurora,CO

Summary

Dynamic tax preparer with a proven track record at HOPE AGENCY LLC, excelling in financial analysis and customer relationship management. Expertly maximized client refunds while streamlining data collection processes. Known for attention to detail and problem-solving skills, ensuring compliance and enhancing client satisfaction through strategic guidance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tax Preparer

HOPE AGENCY LLC
Aurora, Colorado
04.2025 - Current
  • Compiled client data to accurately complete tax forms and ensure timely submissions.
  • Evaluated financial situations for individuals and businesses to maximize refunds or minimize tax liabilities.
  • Created detailed spreadsheets outlining income sources, deductions, credits, and estimated payments.
  • Organized paperwork to facilitate efficient review by senior staff members.
  • Provided strategic guidance on tax-related financial decisions.
  • Met all applicable deadlines for document submission to maintain compliance.
  • Streamlined data collection processes to enhance accuracy in tax form completion.

Rental Sales Agent

Advantage Rent A Car
DENVER , CO
11.2018 - 03.2020
  • Facilitated selection of rental vehicles based on customer needs, budget, and preferences.
  • Explained rental policies and addressed inquiries regarding contracts and agreements.
  • Processed customer reservations both over the phone and in-person.
  • Resolved customer complaints swiftly to uphold high levels of satisfaction.
  • Ensured compliance with company guidelines for payment methods and documentation requirements.
  • Checked vehicle condition both before and after rentals to ensure safety of all drivers.

RIDE SHARE DRIVER

UBER TECHNOLOGIES INC
DENVER , CO
10.2016 - 08.2018
  • Greeted customers and provided them with information about the rideshare service.
  • Adhered to all city regulations related to ride share services such as speed limits, parking rules.
  • Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.

Skills

  • Financial analysis
  • Customer relationship management
  • Route optimization
  • Attention to detail
  • Record keeping
  • Safe driving
  • Document organization
  • Problem solving
  • Verbal and written communication
  • Tax return preparation

Certification

  • HIPAA for Healthcare workers Certification
  • OSHA Bloodborne Pathogens for healthcare workers Certification
  • CPR- First Aid Certification
  • Crisis Intervention for Individuals with IDD Certification
  • QMAP ( Qualified Medication Administration Personnel) Certification
  • Person-Centered thinking Certification
  • NTDC Certification Training for Colorado Foster and Adoptive Caregivers

Timeline

Tax Preparer

HOPE AGENCY LLC
04.2025 - Current

Rental Sales Agent

Advantage Rent A Car
11.2018 - 03.2020

RIDE SHARE DRIVER

UBER TECHNOLOGIES INC
10.2016 - 08.2018

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TSIYON MELKETSADIK