Tuan Ho
Rosemead,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Lead
Hello Boba
04.2022 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Online Seller
Ebay, Facebook Marketplace, OfferUp
10.2020 - Current
- Collaborated with customer service team to achieve seamless customer experience.
- Utilized software to automate customer communication and order fulfillment.
- Analyzed customer trends and provided insights to improve customer experience.
Team Member
Bay Poke
03.2023 - 05.2023
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Barista
Dingtea
06.2021 - 01.2022
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Associate of Applied Science - Electrician
Pasadena City College
Pasadena, CA06.2025
Skills
- Adaptability
- Multi-tasking
- Performance Improvement
- Customer Service
- Teamwork and Collaboration
Languages
Vietnamese
Chinese (Cantonese)
English
Timeline
Team Member
Bay Poke
03.2023 - 05.2023
Shift Lead
Hello Boba
04.2022 - Current
Barista
Dingtea
06.2021 - 01.2022
Online Seller
Ebay, Facebook Marketplace, OfferUp
10.2020 - Current
Associate of Applied Science - Electrician
Pasadena City College
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