Tuan Nguyen
Miramar,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager
NG's Nails Spa
738 NE 167th St
05.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
Server/Supervisor of Operations
Lion City Restaurant
45 Le Anh Xuan, District 1, Ho Chi Minh City
01.2013 - 05.2015
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Supervisor
Hoang Mai Co, LTD
Thu Duc District, Ho Chi Minh City, Viet Nam
04.2012 - 05.2015
- Effectively assign tasks to each employee, ensuring efficient and organized operations.
- Provide coaching and support to employees, fostering a positive and productive work environment.
- Resolve customer complaints by actively listening, addressing concerns, and ensuring customer satisfaction.
- Monitor the event, particularly the food service, to maintain high-quality standards.
- Fulfill additional responsibilities delegated by higher positions to contribute to the overall success of the wedding convention.
Education
MBA - Business Administration And Management
United International College
Miramar, FL06.2024
Bachelor of Science - Computer Networking And Telecommunications
Ho Chi Minh City of Transportation
Binh Thanh District, Ho Chi Minh City, Vietnam05.2015
Skills
- Staff Management
- Managing Employee Relations
- Supplier Relations
- Managing Wealth
- Budget Controls
- Strategic Planning
- Income and Expense Management
- Job Assignments
- Business Planning
- Schedule Preparation
Timeline
Manager
NG's Nails Spa
05.2021 - 05.2022
Server/Supervisor of Operations
Lion City Restaurant
01.2013 - 05.2015
Supervisor
Hoang Mai Co, LTD
04.2012 - 05.2015
MBA - Business Administration And Management
United International College
Bachelor of Science - Computer Networking And Telecommunications
Ho Chi Minh City of Transportation