Summary
Overview
Work History
Education
Skills
Timeline
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Tuan Nguyen

Miramar,FL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Manager

NG's Nails Spa
05.2021 - 05.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maximized performance by monitoring daily activities and mentoring team members.

Server/Supervisor of Operations

Lion City Restaurant
01.2013 - 05.2015
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.

Supervisor

Hoang Mai Co, LTD
04.2012 - 05.2015
  • Effectively assign tasks to each employee, ensuring efficient and organized operations.
  • Provide coaching and support to employees, fostering a positive and productive work environment.
  • Resolve customer complaints by actively listening, addressing concerns, and ensuring customer satisfaction.
  • Monitor the event, particularly the food service, to maintain high-quality standards.
  • Fulfill additional responsibilities delegated by higher positions to contribute to the overall success of the wedding convention.

Education

MBA - Business Administration And Management

United International College
Miramar, FL
06.2024

Bachelor of Science - Computer Networking And Telecommunications

Ho Chi Minh City of Transportation
Binh Thanh District, Ho Chi Minh City, Vietnam
05.2015

Skills

  • Staff Management
  • Managing Employee Relations
  • Supplier Relations
  • Managing Wealth
  • Budget Controls
  • Strategic Planning
  • Income and Expense Management
  • Job Assignments
  • Business Planning
  • Schedule Preparation

Timeline

Manager

NG's Nails Spa
05.2021 - 05.2022

Server/Supervisor of Operations

Lion City Restaurant
01.2013 - 05.2015

Supervisor

Hoang Mai Co, LTD
04.2012 - 05.2015

MBA - Business Administration And Management

United International College

Bachelor of Science - Computer Networking And Telecommunications

Ho Chi Minh City of Transportation

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Tuan Nguyen