Tuan Nguyen
Baton Rouge,LA
Summary
Dynamic Tire Center Supervisor at Costco Wholesale Corp with a proven track record in employee training and inventory management. Enhanced customer satisfaction through effective problem-solving and staff coaching, achieving a significant reduction in service time. Bilingual and skilled in multitasking, I foster positive client relationships while optimizing operational efficiency.
Professional with strong background in tire center operations. Skilled in inventory management, customer service, and team leadership. Known for reliability, adaptability, and driving results through effective collaboration. Expertise in safety protocols, quality control, and optimizing workflow for maximum efficiency.
Overview
11
11
years of professional experience
Work History
Tire Center Supervisor
Costco Wholesale Corp
Baton Rouge, LA
07.2024 - Current
- Trained team members on proper equipment use and tire maintenance procedures
- Managed inventory control, Schedule Writing, Performance Reviews
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth within the company.
- Conducted quality inspections of tire services to maintain high customer satisfaction
- Developed training materials to enhance staff knowledge and service efficiency
- Optimized workflow processes, reducing service time while maintaining quality standards
- Resolved customer inquiries and complaints, fostering positive client relationships
- Supervised tire installation and rotation ensuring adherence to safety protocols
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clients.
- Handled escalated customer complaints efficiently by finding fair resolutions that satisfied both parties involved while preserving company reputation.
- Assisted with recruitment, interviewing, and hiring of new employees, ensuring a strong fit within the existing team dynamic.
Lost Prevention Analyst
Costco Wholesale Corp
Oklahoma City, OK
07.2023 - 09.2024
- Analyzed inventory discrepancies to identify theft trends and enhance loss prevention strategies.
- Investigated suspicious activities, generating reports for management review and action.
- Analyzed data sets to identify trends and insights for strategic decision-making.
- Presented findings and recommendations to stakeholders, promoting data-driven strategies for improvement.
- Review orders and Identify Fraud Trend.
- Cancel and Process high volume order.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Led team in developing predictive model that forecasted trends, informing business decisions.
- Reduced errors in data entry, instituting rigorous quality control checks.
Ecommerce
Costco Wholesale Corp
Oklahoma City, OK
04.2021 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Resolved concerns with products or services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Learned and adapted quickly to new technology and software applications
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
Tire Center Manager
Costco Wholesale Corp
Tulsa, OK
09.2019 - 04.2021
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on tire installation and maintenance procedures.
- Implemented process improvements, enhancing service delivery and customer satisfaction.
- Monitored inventory levels, coordinating timely restocking of tires and related products.
- Developed staff schedules to optimize labor resources while meeting customer demand.
- Implemented safety protocols and procedures, reducing workplace injuries and maintaining a secure environment for employees.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
- Maintained clean facilities through proper storage of tools, equipment maintenance checks, and organization of workspaces to promote efficiency within the tire center department.
- Observed day-to-day operations for streamlining and cost-cutting opportunities without negatively affecting employees or customers.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Tire Shop Supervisor
Costco Wholesale Corp
Baton Rouge, LA
04.2016 - 09.2019
- Supervised daily operations of tire installation and maintenance, ensuring adherence to safety protocols.
- Trained and mentored staff on tire service techniques and customer service best practices.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Conducted quality inspections on tire installations, ensuring compliance with industry standards.
Tire Technician
Costco Wholesale Corp
Baton Rouge, LA
08.2015 - 04.2016
- Performed tire mounting and balancing to ensure optimal vehicle performance.
- Conducted thorough inspections of tires for wear and damage, maintaining safety standards.
- Assisted customers with tire selection and installation, enhancing service satisfaction.
- Trained new team members on tire installation techniques and safety protocols.
Education
High School Diploma -
Belaire High
Baton Rouge, LAMechanic - Automotive
Acadian Vocational School
Baton Rouge, LASkills
- Bilingual
- Workplace safety
- Employee training
- Task delegation
- Scheduling
- Staff motivation
- Inventory management
- Sales management
- Recruitment
- Profit and loss
- Critical thinking
- Customer relations
Languages
Vietnamese
Native or Bilingual
Timeline
Tire Center Supervisor
Costco Wholesale Corp
07.2024 - Current
Lost Prevention Analyst
Costco Wholesale Corp
07.2023 - 09.2024
Ecommerce
Costco Wholesale Corp
04.2021 - 07.2023
Tire Center Manager
Costco Wholesale Corp
09.2019 - 04.2021
Tire Shop Supervisor
Costco Wholesale Corp
04.2016 - 09.2019
Tire Technician
Costco Wholesale Corp
08.2015 - 04.2016
High School Diploma -
Belaire High
Mechanic - Automotive
Acadian Vocational School