Tuany Da Costa Oliveira

Sales Associate

H&M Hennes & Mauritz A

03.2023 - Current

Ability to work collaboratively with the visual merchandising team. Assists in creating visually appealing and effective displays to promote products and enhance the shopping experience.
Performed card and cash transactions and managed returns, exchanges, and refunds per store policies.
Open availability and volunteered for extra shifts during busy days, holidays, and days off to alleviate staffing shortages.
Spokesperson coaching new hires by giving performance feedback for their growth and development and partnering with coworkers, store managers, and managers to improve team effectiveness.
Managed the men's department in partnership with the department manager and visual merchandiser to ensure the weekly tasks and routines were always complete.
Contributed by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Boosted customer satisfaction by helping them locate items and helping them find their style with fashionable experience gained throughout the years working at H&M.
Organized stockroom and worked on projects inside and outside to maintain store visual appeal to promote specific merchandise.
Participated in inventory counts to maintain accurate stock levels. Supporting executions and helping with trends as reported by commercial guidelines.
Supported store cleanliness by regularly organizing accessories, folding clothing items, sweeping and mopping when necessary.
Greeted customers and provided services to improve the shopping experience. Resolved customer's issues with problem-solving skills.

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