Turner Hytree
Chardon,OH
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at working under pressure with great accuracy. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty. Very familiar with working in a team-based setting. Looking to branch out into a more professional setting away from the food industry.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Perkins Restaurant & Bakery
Painesville, OH
05.2022 - Current
- Built teamwork and team problem-solving skills.
- Communicated with staff effectively and promptly.
- Delivered meals and beverages promptly to ensure customer satisfaction.
- Took accurate food and drink orders to minimize errors and improve service efficiency.
- Addressed customer needs and resolved issues.
- Maintained cleanliness and organization.
- Trained new employees in company policies.
- Processed payments and handled cash transactions with attention to detail.
Barista Shift Supervisor
Dunkin' Donuts
Painesville, OH
06.2021 - 04.2022
- Learned the basics of teamwork and team leadership
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Supervised barista team during peak hours to ensure efficient service.
- Resolved customer complaints politely and in a professional manner.
- Closed the store by counting money at the end of the shift, restocking shelves, and cleaning work areas.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
Thomas W Harvey High School
Painesville, OHSkills
- Customer service
- Payment processing
- Cash handling
- Table management
- Conflict resolution
- Effective communication
- Guest relations management
- Service optimization
- Training and mentoring
- Team supervision
- Problem solving
- Quality control
- Cleaning standards
- Dietary restrictions knowledge
- Task prioritization
- Strong work ethic
Certification
- Microsoft word certified
Timeline
Server
Perkins Restaurant & Bakery
05.2022 - Current
Barista Shift Supervisor
Dunkin' Donuts
06.2021 - 04.2022
Thomas W Harvey High School