Twana Rowe
Summary
Experienced in beverage preparation and customer service, consistently delivering high-quality products while maintaining inventory efficiency. Effectively trained new team members in coffee preparation and customer engagement, contributing to enhanced team performance. Demonstrated strong organizational skills by maintaining a clean and welcoming workspace, ensuring a positive experience for both customers and staff.
Overview
24
24
years of professional experience
1984
1984
years of post-secondary education
Work History
Barista
Starbucks
Houston, Tx
01.2013 - 07.2025
- Prepared and served high-quality beverages while maintaining consistent product standards and ensuring customer satisfaction.
- Managed inventory levels by tracking supplies and restocking items, contributing to efficient store operations.
- Trained new baristas on coffee preparation techniques and customer service best practices, enhancing team performance.
- Maintained cleanliness and organization of the workspace, creating a welcoming environment for customers and staff.
Customer Service Representative
Sign City
Webster, Tx
02.2001 - 05.2009
- Resolved customer inquiries efficiently, enhancing overall satisfaction and fostering positive relationships with clients.
- Guided customers through product selections, resulting in improved purchasing decisions and increased customer loyalty.
- Managed multiple channels of communication, ensuring timely responses and resolution of customer issues.
- Collaborated with team members to streamline processes, contributing to a more efficient customer service operation.
- Developed and maintained comprehensive knowledge of products, enabling effective support and tailored recommendations.
- Analyzed customer feedback to identify trends, leading to actionable insights that improved service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Dental Assistant - Dental Assistant
Odessa College
Odessa, TX 05.1983 - 08.1983
Odessa High School
Odessa, TxSkills
- Beverage preparation
- Inventory management
- Customer satisfaction
- Team training
- Workspace organization
- Cash handling
- Menu knowledge
- Customer engagement
- Specialty coffee
- Health and safety compliance
- Order accuracy
- Service excellence
- Hospitality service expertise
Timeline
Barista
Starbucks
01.2013 - 07.2025
Customer Service Representative
Sign City
02.2001 - 05.2009
Dental Assistant - Dental Assistant
Odessa College
05.1983 - 08.1983
Odessa High School