Twarnisha Gregg
Florence,SC
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CareSouth
11.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Walgreens
06.2014 - 11.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
Education
No Degree - Pharmacy (Pre-Pharmacy)
Virginia College
Florence, SC10.2014
High School Diploma -
Lamar High School
Lamar, SC05.1993
Skills
- Customer Satisfaction
- Accounting Records
- Conducting Fittings
- Customer Loyalty
- Assisting Pharmacists
- Client Rapport-Building
- Retail Sales
- Complex Problem-Solving
- Patient Profiles
- Ordering and Stocking Medications
- Customer Experience
- Administrative Support
- Updating Medication Histories
Timeline
Pharmacy Technician
CareSouth
11.2017 - Current
Certified Pharmacy Technician
Walgreens
06.2014 - 11.2017
No Degree - Pharmacy (Pre-Pharmacy)
Virginia College
High School Diploma -
Lamar High School
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