Ty Coutee
Oklahoma City
Overview
9
9
years of professional experience
Work History
Account care manger
Moxie Pest Control
Oklahoma City
05.2025 - Current
- Building and maintaining genuine relationships with members
- Manage members accounts, ensuring their needs are met, resolving issues, and escalating problems when necessary.
- Understand members needs, identify opportunities for upsells and cross-sells, and work with sales and marketing to meet client expectations.
Server/Bartender
Main Event
Oklahoma City
12.2024 - Current
- Demonstrate my understanding of the restaurant's menu, including ingredients, dietary restrictions, and potential pairings with beverages
- Showcase your collaborative spirit by mentioning working effectively with kitchen staff and other servers to ensure smooth service
- My ability to handle multiple tables simultaneously, manage orders efficiently, and prioritize tasks in a busy setting
- My dedication to providing excellent customer service, actively listening to guest needs, and addressing concerns promptly
Senior Claims Examiner (promoted)
EXL Service.com, LLC
Oklahoma City
02.2024 - 07.2024
- Responsible for the thorough investigation, evaluation, and processing of claims
- Inbound calls
Senior Client Service Representative
EXL Service.com, LLC
Oklahoma City
05.2022 - 07.2024
- Inbound calls
- Assisted clients with confidential information concerning their accounts.
- Assist with any customer complaints and resolve any issues.
- Provided excellent customer service with each interaction.
Annuity Specialist
Cognizant Technology Solutions
Oklahoma City
11.2021 - 05.2022
- Collaborated within a team environment effectively.
- Assisted clients with confidential information concerning their accounts.
- Exceeded quotas when opening 401Ks, IRAs and annuity accounts.
- Provided excellent customer service
Annuity Specialist
NTT DATA Services
Oklahoma City
11.2020 - 11.2021
- Assisted clients with confidential information concerning their accounts.
- Exceeded quotas when opening 401K accounts, IRAs and annuity accounts.
- Provided excellent customer service with each interaction.
Insurance Representative
TTEC
Oklahoma City
09.2020 - 10.2020
- Handled clients' accounts confidentially and effectively over the telephone.
- Composed well written emails addressing important concerns of each client
- Listened to each client's problem and provided a solution that satisfied the client.
Sales Representative/Ambassador
Amazon
Oklahoma City
06.2020 - 09.2020
- Concentrated on problems presented by clients and provided a solution.
- Incorporated sales techniques that closed the deal.
- Inspired associates to have an optimistic attitude.
- Fulfilled orders in a timely manner that met the company's standards.
Cashier (Seasonal)
Target
Oklahoma City
01.2018 - 12.2019
- Assisted customers when a problem arises
- Multitasked often due to its high volume of customers.
Sales Rep
Hertz Call Center
Oklahoma City
05.2017 - 10.2018
- Used critical thinking to solve customers' problems.
- Sold services that were needed by prospective customers.
Inventory Specialist/Team Leader
Walmart
Oklahoma City
09.2016 - 11.2017
- Completed tasks given each shift.
- Loaded and unloaded inventory quickly and effectively.
- Overseen a team of 5-15 or more
- Coached team members
- Maintained Active leadership skills
- Maintained quality and score
Education
High school diploma or GED - High school
Metro Technology Centers
Oklahoma City, OK05.2017
Skills
- Account management
- Claims processing
- Customer relationship management
- Data analysis
- Issue resolution
- Sales collaboration
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Empathy in service
- Active listening
- Client advocacy
- Treatment management
- Referral management
- Medication reviews
- Incapacitation care
- Patient education
Professional Summary - Willing To Relocate
- 50 miles
- True
Timeline
Account care manger
Moxie Pest Control
05.2025 - Current
Server/Bartender
Main Event
12.2024 - Current
Senior Claims Examiner (promoted)
EXL Service.com, LLC
02.2024 - 07.2024
Senior Client Service Representative
EXL Service.com, LLC
05.2022 - 07.2024
Annuity Specialist
Cognizant Technology Solutions
11.2021 - 05.2022
Annuity Specialist
NTT DATA Services
11.2020 - 11.2021
Insurance Representative
TTEC
09.2020 - 10.2020
Sales Representative/Ambassador
Amazon
06.2020 - 09.2020
Cashier (Seasonal)
Target
01.2018 - 12.2019
Sales Rep
Hertz Call Center
05.2017 - 10.2018
Inventory Specialist/Team Leader
Walmart
09.2016 - 11.2017
High school diploma or GED - High school
Metro Technology Centers