Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tya'Nesha Smith

Starkville,MS

Summary

Dynamic and results-driven professional with proven expertise in customer service and team leadership at Dodge Store. Successfully implemented inventory management techniques, enhancing accuracy and reducing discrepancies. Adept at problem-solving and cash handling, with a strong focus on training and mentoring staff to elevate service standards and operational efficiency.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Dodge Store
04.2025 - Current
  • Led daily operations of cashier team, ensuring optimal workflow and customer service standards.
  • Trained and mentored new cashiers on best practices and company policies.
  • Implemented inventory management techniques, reducing discrepancies and improving accuracy.
  • Developed scheduling strategies to maximize staff efficiency during peak hours.

Customer Service Representative

Iqor
06.2023 - 04.2025
  • Resolved customer inquiries using CRM software to enhance satisfaction and retention.
  • Processed orders efficiently, ensuring accuracy in data entry and fulfillment procedures.
  • Assisted in training new team members on customer service protocols and best practices.
  • Collaborated with cross-functional teams to streamline communication and improve service delivery.

Cashier

Subway
01.2021 - 06.2023
  • Processed customer transactions efficiently using POS systems.
  • Maintained cleanliness and organization of workstations to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and service standards.
  • Managed inventory levels by restocking supplies as needed during shifts.

Education

High School Diploma -

West Point High School
West Point, MS
05-2022

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling

Languages

English
Professional Working

Timeline

Cashier Team Lead

Dodge Store
04.2025 - Current

Customer Service Representative

Iqor
06.2023 - 04.2025

Cashier

Subway
01.2021 - 06.2023

High School Diploma -

West Point High School

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Tya'Nesha Smith