Summary
Overview
Work History
Education
Skills
References
Timeline
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Tyann Schmidt

Bismarck,ND

Summary

Outgoing office support professional ready to help a team achieve company goals. Work as a team player by building positive relationships with management, patients and support staff.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

701 Dental
02.2022 - 03.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and dental providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Worked closely with patients to deliver excellent patient care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Patient Coordinator

Warford Orthodontics
09.2020 - 02.2022
  • Primary responsibility to review and send emails with appropriate correspondence from a shared email.
  • Coordinated appointments with dentist and orthodontist for same day convenient appointments.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Patient Coordinator

Aesthetic Center for Plastic Surgery
12.2017 - 09.2020
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow, which also included the satellite clinics in Minot and Dickinson.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.

Patient Registration/Receptionist

Mid Dakota Clinic
01.2015 - 03.2018
  • Provided exceptional customer service to patients via telephone and direct contact by assisting with medical appointments and check-in process timely and efficiently.
  • Assisted with the scheduling of appointments for seven doctors.
  • Organized luncheons between doctors and pharmaceutical drug representatives.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

Patient Scheduling

Mid Dakota Clinic
01.2013 - 01.2015
  • Greeted patients with excellent customer service via telephone quickly and efficiently.
  • Scheduled medical appointments for patients according to specific physician protocol with minimal errors for approximately 60 providers throughout the clinic.
  • Responsible for input of accurate patient demographics and insurance information.
  • Assisted Team Lead with training of new staff.
  • Acquired additional tasks to do in between phone calls during low call volume.

Education

Associate of Arts in Elementary Education -

Bismarck State College
Bismarck, ND
2005

Skills

  • Medical Terminology
  • Scheduling
  • Attention to Detail
  • Verbal and written communication
  • Organizational Skills
  • Multitasking ability

References

Personal References:


1. Brittany Klabunde

Friend

(701) 595-6824

2. Kassie Voegele

Friend

(701) 880-1486

3. Amy Keller

Friend

(701) 391-6184


Business References:


1. Ashley Bianco

Doctor/Manager at 701 Dental

(701) 390-7224

2. Darla Solberg

Retired Manager at Mid Dakota Clinic

(701) 426-8926

3. Kathy Kruckenberg

Worked with her at Warford Orthodontics

(701) 391-7854

Timeline

Patient Care Coordinator

701 Dental
02.2022 - 03.2024

Patient Coordinator

Warford Orthodontics
09.2020 - 02.2022

Patient Coordinator

Aesthetic Center for Plastic Surgery
12.2017 - 09.2020

Patient Registration/Receptionist

Mid Dakota Clinic
01.2015 - 03.2018

Patient Scheduling

Mid Dakota Clinic
01.2013 - 01.2015

Associate of Arts in Elementary Education -

Bismarck State College

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Tyann Schmidt