Tyanna Askew
Auburn,USA
Summary
Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling; Expert in managing and identifying potential improvements for company products, using market research, and planning product requirements.
Overview
9
9
years of professional experience
Work History
Operator
Briggs & Stratton
2024.10 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Billing and Claims
Liberty Mutual Insurance
2022.11 - 2023.04
- Investigated and adjuster claims, as well as directed independent adjusters, experts, and other vendors in the claim handling processes.
- Interacted, on an on-going basis, with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.
- Managed litigation to ensure claims are handled appropriately, according to the applicable jurisdiction.
- Assisted Claim Manager in the identification of exposures and recommends solutions.
- Managed indemnity and expense costs properly.
- Interacted with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds.
- Alerted Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program.
- Updated field operations personnel on claim status when requested.
- Supervised outside vendors and experts retained to assist in the investigation.
- Recommended and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments.
Leasing Agent
The Social at Auburn
2020.08 - 2021.05
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
Leasing Agent
Aspen Heights
2019.08 - 2020.05
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
Product Support Specialist
Concentrix
2020.01 - 2020.01
- Tracked and managed internal and third-party application development or systems infrastructure change requests, including the related budgeting process.
- Assisted in onboarding and providing ongoing support with other team members to effectively and efficiently solve users' issues provide ongoing support.
- Served as a liaison between the customer and the software development team to resolve issues;
- Documented cases and customer interactions using issue tracking system;
- Contacted service companies to initiate repair calls;
- Provided support, including procedural documentation and relevant reports;
- Developed and maintained product expertise and worked closely with other support and product team members to resolve user issues.
Human Resources/ Customer Service
Walmart
2019.01 - 2019.07
- Support departments in developing and delivering strategic HR plans that fit with the overall business direction.
- Plan, monitor, and appraise HR activities by scheduling management conferences, resolving employee grievances, training managers in how to coach and discipline, and counseling employees and supervisors.
- Champion the onboarding process by ensuring that it's high-quality and up to date, and provide clarity and connection for employees so their roles serve the overall business vision.
- Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures.
- Build strong relationships with external suppliers, fostering trust and promoting collaboration.
- Handle confidential matters with discretion.
- Compiled reports on overall customer satisfaction.
Customer Service Representative
Sykes
2018.01 - 2019.01
- Provided clients with details about the company's products or services.
- Shared pieces of information like specifications, pricing, and available options.
- Responded to client inquiries; Assisted customers in comparing products and services and advised them about which options to go with.
- Listened to customer problems and suggested available solutions; In efforts to satisfy clients, I offered replacement items, refunds, or discounts on future purchases.
Technical Specialist
Apple Stores
2017.01 - 2018.01
- Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Education
Advanced Diploma -
Lafayette High School
Lafayette, AL05.2017
Skills
- Customer Care Expert
- People Management Skills
- Multitasking in Hectic Environment
- Showing Empathy
- Software Troubleshooting
- Data Entry
- Great Attention to Detail
- Excellent Communication
- Active Listener / Energetic
- Excellent Time Management
- Customer Service Practices
- Familiarity with company products
- Work under pressure
- Initiative and self-motivation
- Proven ability to manage conflict and escalated customer issues
- Detail - oriented
- Negotiation skills
- Organization skills
- Sales experience
Timeline
Operator
Briggs & Stratton
2024.10 - Current
Billing and Claims
Liberty Mutual Insurance
2022.11 - 2023.04
Leasing Agent
The Social at Auburn
2020.08 - 2021.05
Product Support Specialist
Concentrix
2020.01 - 2020.01
Leasing Agent
Aspen Heights
2019.08 - 2020.05
Human Resources/ Customer Service
Walmart
2019.01 - 2019.07
Customer Service Representative
Sykes
2018.01 - 2019.01
Technical Specialist
Apple Stores
2017.01 - 2018.01
Advanced Diploma -
Lafayette High School