Ty'Anthia Jenkins
Baylor Scott & White Health
Lancaster,Tx
7
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Specialist II
5 Years 11 Months- Took payment information and other pertinent information such as addresses and phone numbers for patients to make payment to billings.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Shared insight with management regarding members inquires, concerns and complaints to improve products operations and policies.
- Met productivity and quality goals to achieve KPIs and deliver excellent customer service.
- Documented detailed notes in CRM systems to track customers interactions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Handled account payments and provided information regarding outstanding balances.
Customer Service Representative
1 Year 4 Months- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Shared insight with management regarding members inquires, concerns and complaints to improve products operations and policies.
- Met productivity and quality goals to achieve KPIs and deliver excellent customer service.
- Documented detailed notes in CRM systems to track customers interactions.
- Built strong knowledge on product line to assist customers in selecting products.
Education
No Degree - Accounting And Finance
Skills
Customer Relations
Good Communication Skills
Call Centers
Customer Service and Assistance
Effective Written and Verbal Communication
Energy Conservation
Call Volume and Quality Metrics
Online Chat
Timeline
Customer Service Specialist II
Baylor Scott & White Health
07.2015 - 06.2021Read More
Customer Service Representative
OptumRx
02.2014 - 06.2015Read More
Universal Accounting Center
No Degree from Accounting And Finance
Read More