Tychanazia Reshard
Birmingham,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Smart with a keen eye for data to identify areas for improvement.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
All Star Elite
07.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Retail Store Manager
City Gear
09.2023 - 06.2024
- Responsible for overall management and execution of operational and management functions designed to maximize sales and profitability
- Trained team members in successful strategies to meet operational and sales targets
- Implemented daily operating procedures such as responding to customer complaints, preparing promotional materials and displays, merchandising, etc
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assistant Retail Manager
Rainbow Shops
02.2023 - 01.2024
- Assisted store manager in training employees in successful strategies to meet weekly targets
- Store opening and closing procedures, cash handling & inventory management
- Ensuring customer satisfaction with problem solving attitude.
Customer Service Teller
Easy Money Title Pawn & Cash
01.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on loans and lines of credit
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Warehouse Supervisor
Amazon
09.2020 - 12.2021
- Supervised shipping and receiving, distribution, and workplace safety
- Supervised warehouse operations by managing employees during shifts
- Monitored employees' performance and offered mentoring and leadership to improve any deficiencies.
Customer Service Agent
Ashton Carter
02.2019 - 09.2020
- Helped a large volume of customers everyday with a positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
High School Diploma -
ClayChalkville High School
Pinson, ALBusiness Management -
Jefferson State Community College
Birmingham, ALSkills
- Customer Service
- Inbound & Outbound Calling
- Time Management
- Microsoft Office Suite Expertise
- Staff Management
- Customer Service and Engagement
- Payroll Control
- Complex Problem Solving
- Clerical Support
- Training & Development
- Collaborative Environments
Timeline
Assistant Store Manager
All Star Elite
07.2024 - Current
Retail Store Manager
City Gear
09.2023 - 06.2024
Assistant Retail Manager
Rainbow Shops
02.2023 - 01.2024
Customer Service Teller
Easy Money Title Pawn & Cash
01.2022 - 02.2023
Warehouse Supervisor
Amazon
09.2020 - 12.2021
Customer Service Agent
Ashton Carter
02.2019 - 09.2020
High School Diploma -
ClayChalkville High School
Business Management -
Jefferson State Community College
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