Tye Monte
Jefferson,Georgia
Summary
Dynamic and engaging professional with a proven track record at Palmetto Moon, excelling in customer service management and cash handling accuracy. Expert in staff oversight and task delegation, I significantly enhanced customer satisfaction and loyalty. Skilled in creating a positive and efficient team environment, proficient at adapting to changing demands.
Overview
7
7
years of professional experience
Work History
Key Holder
Palmetto Moon
06.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Crew Member
Wendys Restaurant
01.2019 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Party Host
Funopolis Family Fun Center
08.2017 - 01.2018
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Decorated and set tables in accordance with party themes and age groups.
Education
East Jackson Comprehensive High School
Commerce, GASkills
- Customer Service
- Cash Handling
- Training and mentoring
- Task Delegation
- Adaptable to Changing Demands
- Team Building and Motivation
- Team Leadership
Timeline
Key Holder
Palmetto Moon
06.2022 - Current
Crew Member
Wendys Restaurant
01.2019 - 06.2022
Party Host
Funopolis Family Fun Center
08.2017 - 01.2018
East Jackson Comprehensive High School