Overview
Work History
Education
Skills
Skillsandhighlights
References
Timeline
Generic

Tyeema Steward

Wrightstown,NJ

Overview

12
12
years of professional experience

Work History

Mail Carrier

United State Post Office
02.2021 - 06.2024
  • Case mail, load truck with mail and packages, deliver to customers homes
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Insurance Agent

Mcgrath System
11.2019 - 12.2020
  • Enroll customer into insurance, assist with co-payments and late payments, help finding doctor
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

CCT Driver

Easton Coach
03.2019 - 10.2019
  • Assisting customer to and from appointments, assisting with groceries, assisting transporting off vehicle to facility or home entrance, reporting each pick up and drop off

Customer Service Rep

Company Voice
11.2018 - 02.2019
  • Answering phones, taking customer information, assisting customer with password change for online banking, assisting with balance & transaction history, helping with disputes and putting in claims

Team Member

Walmart
01.2018 - 02.2019
  • Cashier, Stocking

Bala Homecare

Neighborly Homecare
01.2018 - 11.2018
  • Transporting client to and from appointments, prep breakfast lunch and dinner, cleaning clients homes etc

Enroller Specialist

Corporate Call Center
01.2016 - 06.2017
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity, oversaw call center employees to ensure customer satisfaction goals were consistently met, managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, managed call center from initial start-up to full operational status, gathered and verified all required customer information for tracking purposes

Housekeeper

Kensington Highschool
03.2015 - 01.2016
  • Cleaned rooms, lounges and bathrooms by vacuuming, sweeping, mopping and washing, dusted and polished furniture and ensured that bathroom supplies are replenished, cleaned and maintained hotel common areas such as lobbies and sitting rooms

Meat Associate

06.2014 - 12.2014
  • Stock meat shelf, pull meat etc

Sales Associate/Crew Member

Sams Club
04.2013 - 06.2014
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy, stocked and replenished merchandise according to store merchandising layouts, priced merchandise, stocked shelves and took inventory of supplies, trained 10 new sales associates each quarter

Teacher Aide

Nana Daycare
01.2012 - 04.2013
  • Communicated openly with children's parents about daily activities and behaviors, addressed behavioral and learning issues with parents and daycare management, prepared, served and cleaned up daily meals for children

Education

High school graduate or equivalency certificate (GED) -

Excel Academy
Philadelphia, PA
06.2011

Skills

  • Customer service
  • Receptionist
  • Retail Sales
  • Problem Solving
  • Parcel delivery
  • Safety awareness
  • Package handling
  • Vehicle loading
  • Mail Sorting
  • Vehicle inspections
  • Service Sales
  • Multitasking
  • Reliability

Skillsandhighlights

  • Demonstrate sense urgency in busy call center environment
  • Possess exceptional ability build productive relationships
  • Resolve complex issues and win customer loyalty

References

  • Angelina Alicea, Medical Assistant, 20, (215) 787-4360, aalicea@nphs.com
  • Amanda Tosado, Manager, 3, (267) 467-1125, amandatosado@gmail.com

Timeline

Mail Carrier

United State Post Office
02.2021 - 06.2024

Insurance Agent

Mcgrath System
11.2019 - 12.2020

CCT Driver

Easton Coach
03.2019 - 10.2019

Customer Service Rep

Company Voice
11.2018 - 02.2019

Team Member

Walmart
01.2018 - 02.2019

Bala Homecare

Neighborly Homecare
01.2018 - 11.2018

Enroller Specialist

Corporate Call Center
01.2016 - 06.2017

Housekeeper

Kensington Highschool
03.2015 - 01.2016

Meat Associate

06.2014 - 12.2014

Sales Associate/Crew Member

Sams Club
04.2013 - 06.2014

Teacher Aide

Nana Daycare
01.2012 - 04.2013

High school graduate or equivalency certificate (GED) -

Excel Academy

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Tyeema Steward