Tyeisha Murphy
Jonesboro,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
HR Assistant
Hino Motors Manufacturing U.S.A
Marion , AR
2022.02 - 2024.02
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed onboarding paperwork for new hires and rehires.
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
Customer Service Representative
UPS
Memphis , TN
2021.07 - 2022.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front Desk Receptionist
CoreMark
Forrest City , AR
2018.05 - 2021.06
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Associate of Arts - General Studies
East Arkansas Community College
Forrest City, AR2020-05
Skills
- File Maintenance
- Recruitment Management
- Exit Interviews
- Benefits Administration
- Office Administration
- Administrative Support
- Payment Processing
Timeline
HR Assistant
Hino Motors Manufacturing U.S.A
2022.02 - 2024.02
Customer Service Representative
UPS
2021.07 - 2022.02
Front Desk Receptionist
CoreMark
2018.05 - 2021.06
Associate of Arts - General Studies
East Arkansas Community College
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