Tyelisha Edwards
Brooklyn
Summary
Detail-oriented Station Agent with proven expertise in passenger assistance, complaint handling, and effective communication. Committed to enhancing passenger satisfaction through efficient service coordination.
Overview
17
17
years of professional experience
Work History
Station Agent
MTA
NYC
01.2015 - Current
- Monitored train schedules and platform announcements, ensuring timely and accurate information delivery to passengers.
- Coordinated passenger boarding and alighting for efficient service flow.
- Provided information on routes, fares, and schedules; assisted passengers with fare machines and inquiries for improved travel experience.
- Operated communication systems to relay important updates to staff and passengers.
- Managed fare media and audited station revenue.
- Maintained safety and cleanliness of station facilities, including elevators and escalators.
- Maintaining daily logs and completing incident or accident reports.
- Addressed passenger complaints calmly and managed difficult situations to maintain a positive station environment.
Customer Service Representative
JCPenney
Brooklyn
01.2012 - 12.2014
- Guided customers through product inquiries and service requests to ensure satisfaction.
- Resolved customer complaints promptly, enhancing overall customer experience.
- Developed strong relationships with customers by providing personalized assistance and support.
- Processed transactions accurately using point-of-sale systems.
- Processed returns and exchanges efficiently, adhering to company guidelines.
- Maintained a clean and organized sales floor environment.
Cashier
Paragon Sporting Goods
Manhattan
02.2009 - 12.2011
- Processed customer transactions efficiently at retail sporting goods store.
- Managed cash register operations, balancing cash drawers daily to ensure accurate financial reporting.
- Provided exceptional customer service through active listening and engagement, fostering positive customer experiences.
- Greeted customers and answered any questions they had about the store's products and services.
- Handled customer returns and exchanges according to store policies.
- Trained new cashiers on procedures and best practices, enhancing overall service quality.
Education
High School Diploma -
Brooklyn Academy
Brooklyn06.2004
Skills
- Client relationship management
- Customer assistance
- Issue resolution
- Task prioritization
- Detail orientation
- Adaptability
Timeline
Station Agent
MTA
01.2015 - Current
Customer Service Representative
JCPenney
01.2012 - 12.2014
Cashier
Paragon Sporting Goods
02.2009 - 12.2011
High School Diploma -
Brooklyn Academy