Tyesha Lloyd
Jacksonville,FL
Summary
Customer service professional experienced with years of customer experience, performance management, and process improvement experience. A proven track record of using customer service and effective communication skills to improve customer experience, customer engagement, and company profitability. Team player with quality work ethic and highly self-motivated. Strong interpersonal and customer skills with the ability to work independently
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Avante Nursing Home
Jacksonville, FL
12.2024 - Current
- Implemented efficient scheduling processes to optimize patient care delivery.
- Ensured compliance with safety standards, maintaining a clean and organized environment.
- Advocated for patients' needs, fostering open communication between healthcare team and families.
- Participated in continuous education programs to enhance skills and knowledge of best practices in patient care.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Lakeside Nursing Home
Jacksonville, FL
06.2023 - 07.2024
- Provided direct patient care, assisting with daily activities and personal hygiene needs.
- Monitored vital signs, documenting changes to ensure accurate patient assessments.
- Collaborated with nursing staff to develop individualized care plans for patients.
- Trained and mentored new nursing assistants on procedures and best practices.
Sales Advisor II
Concentrix
Jacksonville, FL
01.2022 - 05.2023
- Provide customer service support and resolve routine problems and questions.
- Communicate with customers via inbound and outbound calls, or through the internet.
- Set up new enrollment for members to receive mail order pharmacy delivers.
Sales Advisor II
Concentrix
Jacksonville, FL
01.2022 - 05.2023
- Provide customer service support and resolve routine problems and questions.
- Communicate with customers via inbound and outbound calls, or through the internet.
- Set up new enrollment for members to receive mail order pharmacy delivers.
CNA
The Kings House LLC
Jacksonville, FL
01.2021 - 01.2022
- Delivered routine daily medications, either prescription or non-prescription, to patients.
- Coordinated with different nurses to assist with patient care and medications.
- Ensured equipment was routinely inspected and cleaned.
- Uphold health and safety standards, while ensuring equipment was routinely inspected and cleaned.
CNA
The Kings House LLC
Jacksonville, FL
01.2021 - 01.2022
- Delivered routine daily medications, either prescription or non-prescription, to patients.
- Coordinated with different nurses to assist with patient care and medications.
- Ensured equipment was routinely inspected and cleaned.
- Uphold health and safety standards, while ensuring equipment was routinely inspected and cleaned.
CNA
Lakeside
Jacksonville, FL
01.2021 - 12.2021
- Delivered routine daily medications, either prescription or non-prescription, to patients.
- Coordinated with different nurses to assist with patient care and medications.
- Ensured equipment was routinely inspected and cleaned.
- Uphold health and safety standards, while ensuring equipment was routinely inspected and cleaned.
CNA
Lakeside
Jacksonville, FL
01.2021 - 12.2021
- Delivered routine daily medications, either prescription or non-prescription, to patients.
- Coordinated with different nurses to assist with patient care and medications.
- Ensured equipment was routinely inspected and cleaned.
- Uphold health and safety standards, while ensuring equipment was routinely inspected and cleaned.
Collections Specialist
Contract Caller Inc.
Jacksonville, FL
01.2020 - 01.2021
- Reach out to customers to discuss their debts and work out payment plans.
- Keep accurate records of account statuses and collection operations.
- Developed measures to ensure timely payments.
Collections Specialist
Contract Caller Inc.
Jacksonville, FL
01.2020 - 01.2021
- Reach out to customers to discuss their debts and work out payment plans.
- Keep accurate records of account statuses and collection operations.
- Developed measures to ensure timely payments.
Call Center Customer Service Representative
GS Services
Jacksonville, FL
01.2020 - 12.2020
- Provide information about products and services, respond to customer complaints, and process returns.
- Answer phone calls, emails, online chat messages, and text messages from customers.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Call Center Customer Service Representative
GS Services
Jacksonville, FL
01.2020 - 12.2020
- Provide information about products and services, respond to customer complaints, and process returns.
- Answer phone calls, emails, online chat messages, and text messages from customers.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Pawn Broker
First Cash
Jacksonville, FL
01.2018 - 01.2019
- Explain products or services and prices to customers.
- Appraise items to determine their value and authenticity.
- Count inventory and produce reports for management.
- Prepare items for display.
Pawn Broker
First Cash
Jacksonville, FL
01.2018 - 01.2019
- Explain products or services and prices to customers.
- Appraise items to determine their value and authenticity.
- Count inventory and produce reports for management.
- Prepare items for display.
Cashier
Walmart
Jacksonville, FL
01.2018 - 12.2018
- Assist customers with a variety of needs, including check cashing, money orders, wire transfers, and bill payments.
- Answer customer questions and resolve complaints.
- Cashiers process payments, apply discounts, and scan items.
- Implement store policies and observe the company's return policy.
Cashier
Walmart
Jacksonville, FL
01.2018 - 12.2018
- Assist customers with a variety of needs, including check cashing, money orders, wire transfers, and bill payments.
- Answer customer questions and resolve complaints.
- Cashiers process payments, apply discounts, and scan items.
- Implement store policies and observe the company's return policy.
Education
Certified Nursing Assistant License - undefined
State of Florida
Jacksonville, FLBlood Borne Pathogen, Infection Control, CPR, HIV and First Aid Certification - undefined
Diligent Hands CNA
Jacksonville, FLSkills
- Customer Service
- Problem Solving
- Organizational Skills
- Time Management
- Coaching
- Inventory Management
- Communication Skills
- Employee Management
- Food Safety
- Patient care
- Reliable team player
- Direct patient care
- Bathing assistance
- Healthcare ethics
- Dementia and Alzheimer's care
Education Certifications
- State of Florida, Jacksonville, FL, Certified Nursing Assistant License
- Diligent Hands CNA, Jacksonville, FL, First Aid and CPR Certification
- Diligent Hands CNA, Jacksonville, FL, Blood Borne Pathogen, Infection Control, CPR, HIV and First Aid Certification
Timeline
Certified Nursing Assistant
Avante Nursing Home
12.2024 - Current
Certified Nursing Assistant
Lakeside Nursing Home
06.2023 - 07.2024
Sales Advisor II
Concentrix
01.2022 - 05.2023
Sales Advisor II
Concentrix
01.2022 - 05.2023
CNA
The Kings House LLC
01.2021 - 01.2022
CNA
The Kings House LLC
01.2021 - 01.2022
CNA
Lakeside
01.2021 - 12.2021
CNA
Lakeside
01.2021 - 12.2021
Collections Specialist
Contract Caller Inc.
01.2020 - 01.2021
Collections Specialist
Contract Caller Inc.
01.2020 - 01.2021
Call Center Customer Service Representative
GS Services
01.2020 - 12.2020
Call Center Customer Service Representative
GS Services
01.2020 - 12.2020
Pawn Broker
First Cash
01.2018 - 01.2019
Pawn Broker
First Cash
01.2018 - 01.2019
Cashier
Walmart
01.2018 - 12.2018
Cashier
Walmart
01.2018 - 12.2018
Certified Nursing Assistant License - undefined
State of Florida
Blood Borne Pathogen, Infection Control, CPR, HIV and First Aid Certification - undefined
Diligent Hands CNA