Tyesha Patterson
Huntersville,NC
Summary
Organized and Resourceful Asset Protection Business Partner (District AP Manager) with more than 15 years of experience guiding teams and multiple facilities with effective measures to minimize shrink, investigate and resolve internal and external theft, and increase safety and hazmat awareness. Detailed oriented, strong influence in recommending change and overseeing day-to-day Team Member coordination and communication with over 20 years in retail experience. Proven performer in taking high risk areas to level set and mitigate loss and exceed company goals; relocatable and continuously looking for new challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Asset Protection Business Partner
Target
03.2022 - Current
- Directly lead ten local stores that gross approximately $300 million per year by partnering with District Store Director to implement risk and shrink mitigation initiatives both internally and externally. Supports open Districts and cross-functional teams as needed.
- Developed strategic partnerships across the Market to enhance operational efficiency and drive sales growth.
- Resetting AP expectations to ensure team is aligned with company initiatives and goals while strengthening partnerships with Operational, HR leaders and local authorities.
- Examines financial metrics and utilizes data to improve profitability and improved inventory control.
- Leader amongst peers by bringing experience from larger retailer to assist Group with being more Operational aware and understanding importance of deepening relationships with Guests, vendors and internal stakeholders.
- Develop shortage strategies for work centers, paperwork controls and shortage awareness amongst Operational teams.
- Collaborates with law enforcement to report crime and suspicious activity around high risk stores and align with policies and procedures.
Market Asset Protecton Operations Lead
Walmart
05.2017 - 03.2022
- Managed ten facilities that gross approximately $800 million per year by ensuring safety measures, shrink mitigation and compliance measures are in place.
- Implemented controls that moved Market from being highest shrink Market in Region to fourth highest in one fiscal year; 12 bps reduction in nine facilities.
- After reduction, asked to take over highest shrink market to aid in reducing metrics here. In interim, managed 19 stores total (two Markets) total of 209 employees respectively.
- Recruited and trained dozens of new employees during last 3.5 years in Charlotte, NC.
- Examined financial data and uses information consistently to improve profitability by implementing proactive measures for inventory control.
- Maintained Teams database to ensure ten stores has access to communicate with peers and any data needed to succeed in stores.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Asset Protection Manager
Walmart
02.2011 - 05.2017
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Wrote reports for internal and external crime, burglary or theft.
- Built cross-functional relationships with business partners to reduce losses.
- Represented Walmart in court proceedings and investigations.
- Reduced shrink by 30 bps ($300k) in one year through thorough training of loss prevention staff and meticulous reviews of company documents.
- Collaborated with law enforcement to report crime and suspicious activity.
- Controlled reduction of loss inventory by protecting company assets.
- Performed thorough cash audits and deposit investigations.
Customer Service Supervisor
Walmart
10.2004 - 02.2011
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assisted with coverage and training in the Accounting office to ensure all registers were processed, audited and monies were secured.
- Assisted Loss Prevention with investigations for any discrepancies in cash loss.
Education
Bachelor of Arts - Political Science
Howard University
Washington, DC05-2010
Skills
- Experienced Asset Protection Trainer on Professional Interrogation Techniques
- Acknowledgment of customer needs and ensuring customer satisfaction
- Thinker and Problem Solver
- Effective leader-Critical Awareness
- Inventory management
- Relationship building with vendors and local law enforcement and officials
- Staff training/development
- Internal and External Investigations
Certification
Wicklander-Zulawski Certified
IOBSE, Member
Loss Prevention Foundation, Member
Second Harvest Food Bank, Volunteer
Timeline
Asset Protection Business Partner
Target
03.2022 - Current
Market Asset Protecton Operations Lead
Walmart
05.2017 - 03.2022
Asset Protection Manager
Walmart
02.2011 - 05.2017
Customer Service Supervisor
Walmart
10.2004 - 02.2011
Bachelor of Arts - Political Science
Howard University