Tyesha Toles
Roseville,MI
Summary
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in multiple establishments.
Overview
4
4
years of professional experience
Work History
Bartender
Myxxed Pretty LLC
03.2021 - Current
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
The Baltimore
05.2023 - 09.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender/Waitress Supervisor
Berts On Broadway
04.2020 - 07.2022
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bartending
ABC Bartending School
Southfield, MI08.2024
High School Diploma -
Tri County Educational Center
Farmington Hills, MI06.2013
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Communication
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
Timeline
Bartender
The Baltimore
05.2023 - 09.2023
Bartender
Myxxed Pretty LLC
03.2021 - Current
Bartender/Waitress Supervisor
Berts On Broadway
04.2020 - 07.2022
Bartending
ABC Bartending School
High School Diploma -
Tri County Educational Center
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