Dedicated leader with extensive experience in supervising gaming and hospitality operations. Expertise in training staff to meet service standards and optimizing team performance for peak efficiency.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Lead/Dual Rate Supervisor
Lauberge Casino
Lake Charles, Louisiana
04.2024 - Current
Supervised daily operations within cleaning departments.
Trained and mentored staff on service standards and operational procedures.
Managed team schedules to ensure optimal coverage for peak times.
Develop cleaning audit checklist and performed weekly expectations to raise cleanliness consistency
EVS Porter
Lauberge Casino
Lake Charles, Louisiana
04.2022 - 05.2025
Maintained cleanliness and organization in guest areas throughout the casino.
Assisted guests by providing information about facilities and services available.
Collected and disposed of waste in accordance with health and safety standards.
Housekeeper
Isle of Capri Casino
Westlake, LA
03.2019 - 11.2021
Cleaned guest rooms to maintain high standards
Conducted regular inspections of rooms for maintenance and safety issues.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Housekeeper
Hampton Inn By Hilton
Natchez, Mississippi
10.2016 - 08.2019
Cleaned guest rooms to maintain high standards of cleanliness and comfort.
Replenished supplies and amenities in guest bathrooms and kitchens.
Assisted in laundry operations, ensuring timely availability of clean linens.
Table Games Supervisor/ Dual Rate Card Dealer at Silver Legacy Resort & Casino at THE ROWTable Games Supervisor/ Dual Rate Card Dealer at Silver Legacy Resort & Casino at THE ROW